1000 Rivergate Parkway Ste 5 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Latangela L
The service we received today was unprofessional, rude and disrespectful. I will in no way want services from him. He is not allowed in my house. He banged on the door, he was rude and spoke as if we were an inconvenience to him. My husband and I will not tolerate anyone we have to pay services for to speak to us in such a disrespectful manner. I gave 1 Star because it is Sears but him nor his company can service us, again. I will make sure Sears is clear with our request or we will not renew our warranty.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 29, 2025
Rebecca A
Don’t repair the light and the ice maker still is not working
Customer service response - We apologize for the trouble you've faced, Rebecca. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 20, 2025
Sherri D
I have been trying to get my washer fixed for a month and a half now, first they put the wrong parts on it, then they came back and replaced something else, then figured out they put the wrong parts on it so ordered the right ones and they delivered them to Illinois which is no where close to me so I call back and they finally tell me the tech has the parts so my 6th or 7th appointment now was today so I stayed here all day waiting and they text and change my appointment to 3 days from now! I really need my washer is am disabled and the washer is only 2 years old, this has not been a good experience at all!! And now they told me they ordered the parts again and they never came so I called again and the lady told me the technician had the parts so today he came yet again and we'll, he didn't have the parts so once again my washer is still not fixed so this has been going on since the 1st part of October so needless to say this is a nightmare!! Oh and the number they tell you to call you can't get no one
Customer service response - We apologize for the trouble you've faced, Sherri. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 12, 2024
Forrest M
Paid $700 to have board in range replaced and it failed 40 days after the service and 10 days past the service guarentee window with an error code indicating a wiring issue. They wanted $130 to come back out and look at it, but they could apply that cost to the repair if I had them fix it again.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 18, 2024
Latonya F
He didnt even attempt to look at unit just said they dont service the type I have which is an sit into
Customer service response - Thank you, Latonya, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on July 03, 2024
Virdell B
My air conditioner is still not cooling,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 25, 2024
