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802-552-4364
640 W Poplar Ave Reviews
Read reviews from customers who used our services at 640 W Poplar Ave
Total reviews
402
Average Rating
4.6/5
He never showed up. This is horrible service
Marvinetta C,
Customer service response - We apologize for the trouble you've faced, Marvinetta. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751251566825
tech cx first time after I took day off to be home they called at 1040 to cx. rescheduled and tech refused yo come into house , said environment to dangerous. then turned around and left and sent a bill of 325 and said I signed it .FRADULENT DO NOT USEAE2
Doneta B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750899023696
Tech was impatient and rude. He did not attempt to complete service.
ELIZABETH S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750835071673
They didn't fix nothing... They just checked it said it would cheaper to fix outside of Sears and charged 150 for that. They also make it very hard to get in touch with someone about a refund. It won't let me rate the person on their website it keeps taking me to a yelp website. This is 100% all around fraud.
IMTJCASS. C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750641382390
Still no air on the 5th appointment
John B,
Customer service response - Thank you for your feedback, John. We're sorry to hear that the issue persists; please contact us directly so we can assist you further.
Sears Home Services on 1749006512522
Tech showed up to look at broken dryer. He stated someone else had to come out and provided no other details. Now, I have to call the warranty company to get them back out - for recommendation for warranty to order new washer
Jeff V,
Customer service response - We apologize for the trouble you've faced, Jeff. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746688768758
I paid $139.00 just for him to tell me they don’t make the part anymore, could have told me that up front, they had the model and serial number already.
Arness A,
Customer service response - We apologize for the trouble you've faced, Arness. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1736083609963
Problem not fixed. Just tried to call him back to let him know
Oldirtdog H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734274878341
The technician was rude. He stated that he came to service the oven, however service was for the microwave oven. It did not appear that he had reviewed the work order prior to arrival. The person who took the order via telephone and subsequently, via text (which I showed the technician) requested and received the model number of the appliance so it was evident that the work was to be done on the microwave oven. He also did not provide a written explanation of the work. He told me orally but did not leave a receipt with the explanation of the work. I have never had anyone come into my home with such an attitude.
Maxine H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734274878180
He said it was fixed before he left but as soon as he left I tried to use the washer and it was still NOT WORKING!!!!
Kim W,
Customer service response - We apologize for the trouble you've faced, Kim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732625018895
