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640 W Poplar Ave Reviews
Read reviews from customers who used our services at 640 W Poplar Ave
Total reviews
402
Average Rating
4.6/5
Prompt, professional, knowledgeable, and courteous
Sky W,
Taylor G,
The tech was very polite and knew exactly what to do
Lydia,
Martin B,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707174376989
Today's repair was good. Jarress,great by the way is the tech that came back. He did not have enough fray on to finish the first time. He thought for sure someone would come back in a day or 2, but it's been a week. Hey, got the unit running good enough. That we made it Buckeye. Service department could have been better dispatching someone sooner.
Robert S,
Customer service response - Thank you for your feedback, Robert. We apologize for the delay in dispatching and are glad to hear Jarress got your unit running well.
Sears Home Services on 1781553237688
Service requested for none working ice maker in Samsung refrigerator. Was told would need a new ice maker which would cost $640 something. We opted to reject service. Looks like we’ll be in the market for a new refrigerator.p
Susan F,
Customer service response - Thanks for the great rating, Susan! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1781129895758
Technician is great. Company process and ability to communicate or get ahold of anyone is the worst I have ever seen, however the work speed and ability to get stuff done is better. It's all AI based company. You cannot talk to anyone in person until they are at your home
Kyle R,
Customer service response - Thank you for your feedback, Kyle. We're glad to hear the technician did a great job, and we apologize for the communication issues you've experienced.
Sears Home Services on 1758674062984
Richard was great… very professional and such a nice man! He did a great job… and he was amazing! (It’s not his fault that the prices of the parts are so expensive!)
annemarie C,
Customer service response - Thank you for your feedback, Annemarie! We're glad to hear that Richard was professional and did a great job.
Sears Home Services on 1754439916375
Timothy did a great job. My complaint is with a system that doesn’t give the customer realistic arrival times but rather a nine hour window that keeps the customer at home potentially for all nine hours. A morning or afternoon window is common with most in home service companies.
William E,
Customer service response - Thank you for your feedback, William! We're glad to hear Timothy did a great job, and we appreciate your input on improving our scheduling system.
Sears Home Services on 1752807763180
mishell B,
Customer service response - Hi, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1745455627025
