Appointment Lookup
802-552-4364
640 W Poplar Ave Reviews
Read reviews from customers who used our services at 640 W Poplar Ave
Total reviews
402
Average Rating
4.6/5
The washer is still leaking
Christine G,
Technician came in said it needed refrigerant put refrigerator in didn't wait to check around to see if it worked left and we're at 85° terrible terrible service should at least wait around to make sure that it wasn't anything else wrong with it. Air conditioning service is not what it should be.
Raul A,
Trying to get a hold of Service technician to come back and fix my refrigerator has been almost impossible. You never speak to a regular person when you call the automated system, it doesn’t even be an option to speak to someone to help find out who came out and did the first diagnosis to get the refrigerator fixed
Angela S,
Customer service response - We apologize for the trouble you've faced, Angela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781569372327
Poor comuncation
Lon H,
Customer service response - We apologize for the trouble you've faced, Lon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781050887799
George did not fix anything nor was helpful with the situation, he was extremely argumentative and had my mother in law doing more work then he did . He did not tell my mother in-law nor my wife that he was done , he just left with no explanation
Eric G,
Customer service response - We apologize for the trouble you've faced, Eric. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780359339636
Karlos J,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1779327315596
They installed new parts, but my My ice and water in my refrigerator still is not working. I tried to call someone to send the service man back but I can’t get through on the phone or online . Please contact me. I haven’t been able to get any help by phone or online.
JM F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766024231980
Technician came to the house and then just sat in the truck. He claimed he came inside to do the work. Sent the home warranty company an invoice from his truck and then drive away.
Nicole B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764642648259
Terrible service and the app generated eta is pitiful. Wasted a full day on them. They canceled at end of day. Please use someone else!!! If they can't show for a $149 service fee, Houston, we may have a problem! Loved the question on what service did you get? Great question? None! Based on their response, I will add this. Don't listen to the man behind the curtain. They may think they are the wizard, but they are just Oz. Pull back the curtain to see the truth. Find another provider. 100% based on my experience.
Cary P,
Customer service response - We're really sorry to hear about your experience, Cary. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762996961740
Sears have horrible customer service. I’ve been rescheduled over 3 times and my refrigerator still was not fixed! Waiting over 30 days to fix an appliance is ridiculous. You can not talk to a live agent and American Home Shield should be ashamed for contracting out this lousy company
Shirley G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755215330326
