217 Highway 701 N Reviews
Showing most recent reviews from verified customers of Sears Home Services
Arline G
Jimmy was very pleasant and courteous. He checked out all four of our appliances. Very happy with his services.
Customer service response - Thank you for your positive review, Arline! We're delighted to hear that Jimmy's pleasant and courteous service left you very happy.
Sears Home Services on November 18, 2024
Don K
Always professional and always gets the job done right the first time.
Customer service response - Thank you for your positive review, Don! We're delighted to hear that you consistently find our service professional and effective.
Sears Home Services on November 13, 2024
Dorothy H
Very efficient and the job was done in reasonable time.
Customer service response - Thank you for your positive review, Dorothy! We're delighted to hear that you found our service efficient and timely.
Sears Home Services on November 07, 2024
Felicia C
Thomas was wonderful he found the problem and tried to fix it but the part company wouldn't let him purchase it Thomas tried and I loved that he kept me in loop if what was going on and how the problem was going to be fixed Sears thank you for Thomas he is highly trained and great person for the job thank you 😘
Customer service response - Thank you for your positive review, Felicia! We're delighted to hear that Thomas's dedication and communication made for a great experience, and we appreciate your kind words about his expertise.
Sears Home Services on November 05, 2024
Tara E
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 31, 2024
Brian J
Excellent service - prompt, thorough, and very nice
Customer service response - Thank you for your positive review, Brian! We're delighted to hear that you found our service prompt, thorough, and very nice.
Sears Home Services on October 20, 2024
Stonewall
He was great !!! Very personable as well !!!!
Customer service response - Thank you for your positive review! We're delighted to hear that you found our service personable and great.
Sears Home Services on October 16, 2024
Judith J
Stephen the technician was very knowledgeable took time to explain fully what was wrong with my appliance and the best options for repair or replacement. I would recommend them highly. Prompt service from time of appointment to arrival time.
Customer service response - Thank you for your positive review! We're delighted to hear that Stephen's knowledge and thorough explanations made for a great experience, and we appreciate your high recommendation.
Sears Home Services on October 16, 2024
carla R
Very courteous and helpful!
Customer service response - Thank you for your positive feedback. We're delighted to hear you found our service courteous and helpful!
Sears Home Services on October 14, 2024
C H
Terrance was the best tech and did a great job and he gets 5 stars! HOWEVER, customer service was the ABSOLUTE WORST EXPERIENCE of our lives and gets ZERO stars! We called many times and was told many times that someone would call us back. At one point we insisted on speaking to a manager and was told they would call within an hour. No one ever called us back ever out of the multiple times we called and requested somebody call us back. We sat with parts here for over a week. We couldn't get scheduling done. We thought we got scheduling done and no one showed up and then they rescheduled us without even talking to us or explaining anything to us. I have used Sears home repair many times in the past but I promise I will never use Sears home repair ever again after this extremely unacceptable experience. I would really like to speak to corporate office but we can't get a hold of them either because there's no phone number to reach a person anywhere except for customer service in India who gives you nothing but the runaround. What a complete joke of an organization.
Customer service response - Thank you for acknowledging Terrance's excellent service, and we're truly sorry to hear about your frustrating experience with our customer service. Your feedback is important to us, and we encourage you to contact us directly so we can address your concerns and work towards a resolution.
Sears Home Services on September 28, 2024
