1610 Church St Reviews

As far as the tech that came out, he was great. But it took forever to get someone to come out. No show, rescheduled, canceled appointments. I had to call and complain several times

The technicians successfully repaired my washing machine, and I appreciate their work. However, the arrival time listed in the Sears app was inaccurate, and I did not receive a call from the technician to notify me that he was on the way. I happened to see the technician leaving my house as I was returning home and had to flag him down.

MY MAIN REASON FOR THE CALL WAS TO CHECK OUT THE DENT IN THE FRONT OF MY DISH WASHER AND GET THE PANEL REPLACED . I AM NOT SATISFIED AT THIS POINT AND TIME !!! ( I STILL WANT A NEW FRONT PANEL ORDERED AND INSTALLED )

They were here 10 minutes all they did was check the temperature and then tell me I needed to replace the refrigerator all for $129.00 I won’t do that again!

Sears tech left the kitchen a mess and was difficult to discuss about the er issue that was brought up from the previous technician. Yes he replaced the part but left the contents of my fridge in the counter and the old part on the counter dripping on the floor

You cannot speak to a real person. They’ve taken my money and now won’t call us. Scam.

Not a great scheduling experience. Went online for a diagnostic appt., got a standard 8:00 a.m. to 5:00 p.m. slot, obviously. I got about 10 calls and texts from an AI bot, slowly whittling it down to a 3 to 4:30 p.m. time. Used the link they gave me in their texts to stay updated on their expected arrival time, which was consistently set at 3:31 p.m. Was also told that I would be contacted by the tech when he/she was on their way. I wasn't contacted in advance by the tech, the tech showed up 15 minutes early, stayed one minute, I got a texted picture of my door, tech left me a five second voicemail about leaving, then didn't pick up the phone when I attempted to call back per their instructions. Turned out to be a lot of waiting for nothing, when even the tiniest little bit of flexibility or even human interaction probably would have fixed this. Not a huge fan of this approach.

I would stay away from this service provided. They “ONLY” use “AI” as others have mentioned. You don’t get a phone call prior to arrival. You may on occasion get a text or email. The arrival time is garbage, the tech is a random show between the hours of 8am-3pm…..which is the schedule and then they show up at 4pm no call no warning. Whomever bought the Sears name is making it a mockery of what it used to be. Do not hire….ever. There are many other reputable appliance repair companies than this. It’s must be real hard to let customers know you are on the way.