1610 Church St Reviews

The technician was here but he left saying it was fixed. But using the Asher I still have the same problem for what he was callled out to fix

I wouldn't even rate 1 star for the simple fact you have some AI that messes everything up and you can't get a hold of a live person! Im going on 3 weeks with no use of my washing machine and im a single mom of 2 kids! Yall were already paid IN FULL, but never actually fixed my washing machine and then after going thru AI AGAIN (nightmare) I got an appointment for today between YOU GUESSED IT 8-5 ! SO, ive been stuck at home since I have to be here for the tech..all for the tech to call me after 1pm TODAY and say they had to cancel and I was told to reschedule. Mind you..im trying to get this done while the part that was supposed to be fixed is still under warranty. At this point yall have STOLEN from me and with the nightmare you've added on top of that im going to the BBB and im going to WMBF news about your poor work ethic and canceling on clients after they've already waited half the day on you. If you're a reputable business man you would want to make this right and get a tech out here to fix what i already paid for!!!

They came out same day placed the order for the dryer part…(we had to pay in advance) they said around 3 Business days for the part. it has been weeks, pushing a month and I cannot contact an actual person to get a refund and cancel

The technician never showed up at the time they said he would. Now im getting text messages and emails asking me to give him a rating for a job never completed

Price was too high for labor. Waited a week for installation of part. Communication very poor. Could not find anyone to talk to. 4 hours late on service day..would not recommend. Why do you give me a number I have already called a number of times. It's all automated. No person to talk to.

Beyond frustrated. One month with a broken washer dryer combo. Several broken appointments and rescheduling. Can’t speak to anyone but once in a blue moon that makes things worse by scheduling inadequate time to repair which ends with time off work and trying to reschedule. Still no end in sight Unfortunately Sears this scripted response is the problem with the system. This is the same number I’ve been calling that cannot get it right. It’s to a call center with scripted responses, not helpful personnel.

My experience were very very disappointed. Waiting on service since July 2024. Sears keep reschedule and when the technician did come either parts are damaged or order wasn't approved. Poor communication between Sears and warranty protection . Sears came 23 of this month, did nothing and haven't hear from them since frustration and stress out.

If I could I wouldn’t give Sears protection plan not even this one star. Our fridge is broken on and off since February. And yes it was several times repaired, always the same part which broke again within 4 weeks. Now it’s not working since beginning of June. Part was replaced but it still isn’t working. Sears is quick in taking money but after 5 repairs and I still have no functional $3500 fridge, bought at Sears, I’m about to cancel their flawed service. Means they can’t fix it they should replace it, like it’s written in the agreement!!!! I can not and will not recommend this service from Sears at any given time! It will be up to us to replace the appliance if we want a fridge in our kitchen

He left I cannot open up a freezer door had a terribly apart. Would not use them again