650 Bald Hill Rd Reviews

We had our washing machine repaired today due to a sensor error. The technician arrived and fixed the issue quickly, the only thing I would have liked from him would be to know he was finished and to know if I had to sign anything and the reason I say that is because there were emails sent after he'd left with what was done, cost, etc but I didn't sign anything. I hope it doesn't affect my warranty moving forward if something else arises.

need a call and update to discuss completing fixing issue !

Tech was really good. Getting to service person terrible. No live body to talk to. Keep getting looped n looped around. Not easy for someone over 75

This repairman NEVER inspected my washer except for looking inside the cover at the drum. He spent most of the time texting. I can only presume that he was telling someone what we were telling him was wrong with the machine. How else would he know that it was the gear box without looking at it? I am angry and disgusted.

My technician (Ian) was great and I would rate him as a 5 stars? As far as Sears Home Service repair I would rate them as a 2. I have been without my washing machine for almost 6 weeks. The service technician has been here 3 or 4 times and has ordered the part (coupling) every time and was never delivered to me. No one at Sears can tell me where it was delivered to and every time I was rescheduled in 2 weeks (this has happened 3 times). I finally received the part and it was fixed today. I had called Sears office but got no where. I told them I wanted to speak to the manager but never received a call back.

Do not recommend. We only used them because of an extended warranty service contract. Sears only uses AI so you cannot contact and speak with an actual human. They canceled on us twice and one of the problems we had was dismissed and not diagnosed by the technician on the first visit.

Rescheduled on me 4 times- I am a mother of 4 kids and my husband is deployed and I haven't had a dishwasher in 20 days. It is still not fixed.

I arranged a service visit because my refrigerator and freezer stopped cooling. The technician arrived on time and was friendly enough. He very quickly inspected the outside of refrigerator and found a lot of dust and fizz on the back. He charged me $339 to vacuum it out (with my vacuum). This took around twenty minutes. He said multiple times that he was “9 out of 10” that that would fix it. He did no other work or inspection of the compressor or fan. When we plugged it back in, he claimed it was working because of the buzzing sound in the back and again said he was “9 out of 10” that it was now fixed. He said it would take 24 hours to cool, which is fine. After running all day and night, it is not working at all, is warmer inside and it is clear that it was not repaired. The inspection was not thorough (only superficial) and the vacuuming was maybe needed, but completely ineffective. This was a complete waste of nearly $400 including the tip. I suggest not using the service.

Scheduled a repair. They gave me a 4 hour window for their time frame. 48 minutes before the window closed, I was told the appointment was canceled and I have to reschedule for 2 or 3 days later. Couldnt get ahold of a person online. Just ai chat bots. Will amend my review if things go better in a few days. As of now getting notified this late in the process is ridiculous.

Have family and a baby, was told by tech when I purchased the service contract would qualify for fast service. When I looked online I could have gotten an appt on Wednesday this week. Called # because I had the contract and was told the Wednesday appointment was for new, or non service contract customers and because I had policy, it was going to be the 18th. Where is the common sense in that?? I pay EVERY month but non policy holders get the red carpet treatment. ????????????