Appointment Lookup
802-552-4364
6655 Post Rd Reviews
Read reviews from customers who used our services at 6655 Post Rd
Total reviews
262
Average Rating
4.6/5
Linda G,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1756175557421
Richard was great. Identified and fixed the issue right away. Thx.
Mike P,
Customer service response - Thank you for your kind words, Mike! We're delighted to hear that Richard identified and fixed the issue promptly.
Sears Home Services on 1755741500846
Friendly and did his best to fix the issue
Ken G,
Customer service response - Thank you for your kind words, Ken! We're delighted to hear that our technician was friendly and did his best to fix the issue.
Sears Home Services on 1755659364549
Came on time and provided good service
Ellen L,
Customer service response - Thank you for your kind words, Ellen! We're delighted to hear that you received timely and good service.
Sears Home Services on 1755460885113
Ken N,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1755463027366
Professional, on time, work completed.
Audrey C,
Customer service response - Thank you for your kind words, Audrey! We're delighted to hear that you received professional and timely service with the work completed.
Sears Home Services on 1754879036925
Martha H,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1754280782277
My technician was knowledgeable polite and efficient. Therefore I gave him five stars. But I do not give Sears five stars. I give Sears one star. My whole Sears experience had nothing to do with the technician on sight. First of all , they have you speak to AI to set up your appointment. They ask you to send photos of your model number of your dishwasher etc and explain your issues which I was happy to do, but I don't believe that they communicate this information to the technicians. They give you a 9 hour window from 8:00 to 5:00 regarding service which is extremely unfriendly for customers. When you go to track your estimated time for service , tracking said 11:56 am . Later tracking adjusted this time to be 2:33 p.m. In reality service arrived at 3:15 pm. Again , I do not believe this is the fault of the technicians on the ground but a failure of proper scheduling and lack of concern for customers by the upper echelon. I received several text messages from Sears over the several days preceding service, asking if I'd like to buy appliance service plans. The answer is no I do not wish to. I also received several texts to remind me that would owe $139 for the service call which of course, I understand one must pay. It would be nice if they spent more time sending you accurate information about when a technician would arrive at your home and less time trying to sell you home appliance maintenance plans. There once was a day when the name of Sears meant quality customer service. Would not recommend.
Wendy F,
Customer service response - Thank you for your detailed feedback, Wendy. We're glad to hear your technician was knowledgeable and polite, but we apologize for the scheduling and communication issues you experienced. Please contact us directly so we can address your concerns.
Sears Home Services on 1754279750045
Joseph B,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1754012202600
Kenneth F,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1754012212466
