2900 Elmira Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Elizabeth D
Our tech Bernie was great! Lots of information was shared. He was quick and efficient. Highly recommend him.
Customer service response - Thank you for your kind words and recommendation! We're thrilled to hear Bernie provided excellent service.
Sears Home Services on July 11, 2024
Sue W
Great service! The technician is very good at his job and is very much appreciated.
Customer service response - Thank you for your kind words! We're thrilled to hear you had a great experience with our technician.
Sears Home Services on June 10, 2024
Suzette B
Service rep was wonderful. Scheduling was horrible!
Customer service response - We're thrilled to hear our service rep did a wonderful job, but apologize for the inconvenience with scheduling. Thank you for letting us know so we can improve.
Sears Home Services on June 05, 2024
Patty H
Chris is an excellent representative for the service dept.in everyway. 👏👌. Courtesy , workmanship and satisfaction is his goal it seems to the customer. It’s the (Sears system) of getting these great people who work for Sears out to us for the repairs that get the (lowest scores) for customer satisfaction . Ex: sending your parts to another town by mistake and not resending it back to you, as you patiently wait for your ordered parts for refrigerator! The list of their not following through goes on for me unfortunately. Thank goodness the the reps. like the Chris ‘s make up for their lack of a customer-friendly system that works for the customer…….. 😞Mrs. Henry
Customer service response - We sincerely apologize for the frustrations caused by our service system and the issues with part delivery, Mrs. Henry. Thank you for acknowledging Chris's hard work and dedication; we're committed to improving our processes based on your feedback.
Sears Home Services on March 31, 2024
Stacy J
Ronald was outstanding. He was friendly, knowledgeable and understood my frustration. He got the range working again quickly, was very neat in his work and quick, yet, was very thorough.
Customer service response - Thank you for recognizing Ronald's dedication and expertise. We're so glad he could efficiently resolve your range issue to your satisfaction.
Sears Home Services on March 28, 2024
Lexy R
On time, thorough and efficiently
Customer service response - We appreciate your positive feedback and are glad to hear that you were satisfied with our service. Thank you for taking the time to leave a review!
Sears Home Services on March 01, 2024
ruth C
The tech was very good. Did a good job. Definitely will call A & E again
Customer service response - Thank you for taking the time to leave a review and for your kind words about our technician. We appreciate your support and look forward to serving you again in the future.
Sears Home Services on February 12, 2024
Maryanne V
I've always been very pleased with the service I've gotten
Nancy F
Darren R
Excellent service technician he was professional and did an excellent job.
