2900 Elmira Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Carl B
The AI experience setting the appointment was okay. The technician was excellent. The procedure was incredibly overpriced.
Customer service response - We apologize for the pricing concerns, Carl. We're glad to hear the technician was excellent, and we appreciate your feedback to help us improve our service.
Sears Home Services on July 22, 2025
Keith G
He did fine with his repair, but when he left he had the old compressor and proceeded to leave a trail of oil across my floor and stain my treated deck. No need to be that careless. He wiped it with a rag but I had to go behind and clean and mop it all up. Not great service and clean up
Customer service response - We apologize for the trouble you've faced, Keith. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 12, 2025
Sarah G
Horrible service. Brady, the repairperson, told me that there was a hole in my washer hose, but he could not order the part, rather the homeowner had to. I said great, I will pick it up from the local hardware store for him to install. He said that they are not allowed to install parts that the homeowner provides, because it might not be the right part. Um, that is nuts. He then said I still had to pay for his diagnostic fee despite him not being able to fix the washer (although I was happy and eager for him to fix it). Total scam. He also made a visible dent at the top of my machine when opening the front panel.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 03, 2024
Glenn E
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on October 27, 2024
Bryson S
Scam call them for a Lid Lock problem 189 for the guy to come out then when he gets there he said it going to be close to 600 dollars on what it a home washer not no Commercial grade washer thanks for nothing I'm just buying a new washer. 👎
Customer service response - We apologize for the trouble you've faced, Bryson. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 12, 2024
Margaret S
Scam! I was scammed by Sears over a washer repair. I paid for the part that never came. Had to find out for myself it was backordered with no expected ship date. I have been trying to get a refund since March and only get the run around and every phone number you call is another scam
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 07, 2024
Barbara P
Machine still broken not working. I need a working laundry machine ASAP. This has been over a month with no washer twice you have been here and it's still not working