223 Shoemaker Road Suite 315 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lisa V
Our service man was wonderful, quick and explained everything. What we didn't like was the markup on a part that was 30ish in price and paid 86 for it .
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience caused by the markup on the part. We will take this into consideration for future pricing. Thank you again for choosing our service.
Sears Home Services on January 18, 2024
James S
Would’ve gave him a five, but he did not have a pleasant spirit very coldhearted, but straight to the point
Customer service response - I'm sorry to hear that your experience wasn't as warm as expected, but appreciate your honesty and feedback. Thank you for recognizing our professionalism.
Sears Home Services on May 20, 2024
Bethany M
Customer service response - Hi Bethany, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on July 19, 2024
Melissa F
Absolute BS. Tech Canceled appointment without even checking washing machine saying it was the floor and outlet, and nothing wrong with washer. Have had tech from same company repair dryer before and never said anything wrong with floor or outlet. Been using washer in same location for over 3 years with no issue - tech wouldn’t even run cycle to check. Tried to call customer service and they have replaced their customer service with 100% AI so no ability to ask questions or anything. Sears has lost my business forever in any capacity
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on April 30, 2025
james M
Was told the tech would call before arriving. He didn't. Asked me to turn unit on. When I did, he held his hand up to the unit. He said, "it's working." Then he left. No examination of the units.
Customer service response - We apologize for the trouble you've faced, james. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 24, 2024
Tina S
Not able to talk to a person
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 25, 2024
Cassandra V
I wait all morning and when my tech gets here . He is here for like 30 minutes and can't find something on his phone for my fridge. And proceeded to tell my husband to keep the fridge unplugged for 24 hours mind u . My problem I have food in freezer which is working the fridge is not and u want me to unplugged my appliance. And u saying u gave me a 5 star tech haha 😂
Customer service response - Thank you for taking the time to bring this to our attention, Cassandra. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on April 22, 2024
