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223 Shoemaker Road Suite 315 Reviews
Read reviews from customers who used our services at 223 Shoemaker Road Suite 315
Total reviews
146
Average Rating
4.7/5
Victoria,
Customer service response - Thank you for the amazing 5-star review, Victoria! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789485857280
Wayne was very informative and helpful. He was very kind, neat and clean with his work.
Victor L,
Customer service response - Thank you for your feedback, Victor! We're glad to hear Wayne was informative, helpful, and maintained a neat and clean work environment.
Sears Home Services on 1788991564005
Rick was knowledgeable, accommodating and professional. Great service!
Manny C,
Customer service response - Thank you for your feedback, Manny! We're glad to hear Rick provided knowledgeable, accommodating, and professional service.
Sears Home Services on 1788881597152
Jules was excellent, 5 stars for him!!. However, the fact you can't speak with a live customer support person is horrible. Part was delayed but there was no way to speak with someone to see if the appointment could be scheduled for later in the day it arrived rather than the full 8-5 window. As a result the system only gave me the option to reschedule and wait another week without a dryer. I would have appreciated a chance to speak with someone, even if the outcome was the same.customer service...2 stars.
Terry T,
Customer service response - Thank you for your feedback, Terry! We're glad to hear Jules provided excellent service, and we're sorry for the inconvenience with customer support and scheduling.
Sears Home Services on 1787932674506
Once again, Rick was dispatched to fix my refrigerator. I’m always glad to see Rick assigned to my service request. He is so thorough and each time he educates me on tips to keep my refrigerator running optimally. I always feel confident when Rick is assigned by American Home Shield to my service requests.
Joanne F,
Customer service response - Thank you for your feedback, Joanne! We're happy to hear that Rick's thorough service gives you confidence with your service requests.
Sears Home Services on 1760575692883
Tech was pleasant and helpful with working through issues due to a home warranty company. He showed me everything and explained things as he went.
Amanda D,
Customer service response - Thank you for your feedback, Amanda! We're glad to hear the tech was pleasant, helpful, and thorough in explaining everything.
Sears Home Services on 1787070574697
David is the absolute best. Fixed the issue quickly with the riding mower and worked with my schedule. I wish all people who provide a service were this good and efficient. Thank you!!
Bob K,
Customer service response - Thank you for your feedback, Bob! We're glad to hear David was efficient and accommodating with your riding mower repair.
Sears Home Services on 1786469397150
Technican had good communication. Also very friendly and explained everything well
Dawn B,
Customer service response - Thank you for your feedback, Dawn! We're glad to hear the technician had good communication, was friendly, and explained everything well.
Sears Home Services on 1786252624381
Jules was great, super professional and timely. Very happy with the service!
Meredith B,
Customer service response - Thank you for your feedback, Meredith! We're glad to hear Jules was professional, timely, and that you're happy with the service.
Sears Home Services on 1785540568044
Frank was great He thoroughly explained everything he did and asked a lot of questions to understand our concerns
Andrea M,
Customer service response - Thank you for your feedback, Andrea! We're glad to hear Frank was thorough in explaining everything and attentive to your concerns.
Sears Home Services on 1784123912283
Sam D,
Customer service response - Thank you for the amazing 5-star review, Sam! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783648411700
Technician was very knowledgeable, courteous, friendly and prompt. Very pleased with the service
Katina V,
Customer service response - Thank you for your feedback, Katina! We're glad to hear the technician was knowledgeable, courteous, friendly, and prompt, and that you were pleased with the service.
Sears Home Services on 1783351961287
Same day service! The technician was professional yet friendly, resolved the problem efficiently, and answered our questions. Thanks!
Frank T,
Customer service response - Thank you for your feedback, Frank! We're glad to hear you received same day service and that the technician was professional, friendly, and efficient.
Sears Home Services on 1778729132724
Stephen is amazing. He goes above and beyond. He was really careful not to break anything while fixing my GE profile washer displaying H2O error code (slightly over 1 year old washer). He brought wooden blocks to make sure the washer pan is not damaged. The other technicians who came before did not do that. I was afraid the other technicians were going to break the pan. However, Stephen took his time to move the washer to perform the repair. He was extremely friendly and knowledgeable. Another company came three times to fix the issue but they could not. Since the ticket was submitted to Sears to handle the repair by my home warranty company, Sears tried fixing it fast and timely and kept us fully informed about the upcoming appointments. Really pleased with the service.
Shyam S,
Customer service response - Thank you for your feedback, Shyam! We're glad to hear Stephen went above and beyond to carefully and effectively resolve the issue with your washer, and that you were pleased with our service and communication.
Sears Home Services on 1777919033209
Diagnosed and repaired after a different tech ordered incorrect parts
Karyn S,
Customer service response - Thank you for your feedback, Karyn! We're glad to hear the technician was able to diagnose and repair the issue after the previous parts order.
Sears Home Services on 1777581550526
Ricky was efficient and identified the problem almost immediately. Smooth and easy transactions
Isaac P,
Customer service response - Thank you for your feedback, Isaac! We're glad to hear Ricky was efficient and made the process smooth and easy.
Sears Home Services on 1777510611623
The Technician was very helpful and explained everything as he worked on our washer.
Gerald M,
Customer service response - Thank you for your feedback, Gerald! We're glad to hear our technician was helpful and thorough in explaining everything while working on your washer.
Sears Home Services on 1776984031820
Rick was an amazing tech did everything he could to try to get my refrigerator running. Thanks again for trying everything.
WanderingBear1978,
Customer service response - Thank you for your feedback! We're glad to hear Rick was amazing and did everything possible to get your refrigerator running.
Sears Home Services on 1775521467880
Stephen was knowledgeable, personable and nicely answered all the questions we had. He was prompt as well. Great service person!!!
Laura R,
Customer service response - Thank you for your feedback, Laura! We're glad to hear Stephen was knowledgeable, personable, and prompt, and that he provided great service.
Sears Home Services on 1775498129557
Outstanding professionalism and a wonderful educator.
susan F,
Customer service response - Thank you for your feedback, Susan! We're glad to hear you received outstanding professionalism and valuable education during your service.
Sears Home Services on 1775061501979
The service was excellent as usual but the labor costs are very expensive!
Lise K,
Customer service response - Thank you for your feedback, Lise! We're happy to hear Steve was punctual and efficient, and that everything went smoothly with your service.
Sears Home Services on 1773360777906
Only paid for the service call. Cost of repair would gave been .more than buying a new one.
Mary Q,
Customer service response - Thank you for your feedback, Mary! We're happy to hear you found value in the service call, even though the repair cost was higher than expected.
Sears Home Services on 1773015576393
Very pleasant.
mary H,
Customer service response - Thank you for your feedback, Mary! We're happy to hear you found our service very pleasant.
Sears Home Services on 1769133720050
chrissy P,
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1768881338722
Glen was able to quickly diagnose the problem and was also kind enough to show me a work around to help solve my immediate issue. But the quote to repair was way over! The part was quoted close for $400 but retailed for less than $200. It would have run me close to $800 - at that point I might as well get a new washer. Will be repaired by GE for less, but really appreciate Glenn and he represented Sear well :)
Jeanelle P,
Customer service response - Thank you for your feedback, Jeanelle! We're happy to hear Glenn was helpful and represented Sears well, even though the repair quote was higher than expected.
Sears Home Services on 1768181417966
