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3505 Capital City Mall Dr Reviews
Read reviews from customers who used our services at 3505 Capital City Mall Dr
Total reviews
131
Average Rating
4.6/5
Great communicator.Checked the unit and gave me a great description on what was going on plus on future maintenance.
Joe M,
Customer service response - Thank you for your feedback, Joe! We're glad to hear you appreciated the great communication and detailed description of your unit and future maintenance.
Sears Home Services on 1782938051786
Appreciated the repair with the explanation. Thanks.
Deb Z,
Customer service response - Thank you for your feedback, Deb! We're glad to hear you appreciated the repair and explanation.
Sears Home Services on 1782738306878
John: friendly, professional, patient, explained everything as he fixed my washer/dryer combo which I greatly appreciated. [Minor "complaint":dryer data port cover is missing..tried to contact CS but was unable to locate an appropriate phone #]
Mel A,
Customer service response - Thank you for your feedback, Mel! We're glad to hear John was friendly, professional, and patient. Please contact us directly for assistance with the dryer data port cover.
Sears Home Services on 1781116317898
Great diagnostic method. I followed his progress and he explained each test. Unfortunately, the pump replacement was the result and the cost for repair was not the best choice for us. He offered Sears a home service contract and explained the advantages but at our age we felt it was not the best choice for us. We would use Sears again for a diagnostic. Technician knew what he was doing, was tidy and efficient throughout the process.
Paulette M,
Customer service response - Thank you for your feedback, Paulette! We're glad to hear the technician was knowledgeable, tidy, and efficient, and that you appreciated the thorough diagnostic process.
Sears Home Services on 1779980567351
Demetruis T,
Customer service response - Thank you for the amazing 5-star review, Demetruis! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777288610240
Jeb was very helpful, attempting to save an un-saveable microwave. He effectively identified the problems, secured parts as needed to hopefully fix the problems. When it became apparent that there were more problems than originally thought, parts were returned, money refunded and buying a new oven became the only way to take care of our problem. Throughout all of that, including two repair visits to our home, Jeb was professional, courteous and great to work with.
Ray W,
Customer service response - Thank you for your feedback, Ray! We're glad to hear Jeb was professional, courteous, and helpful throughout the process, even when the microwave couldn't be saved.
Sears Home Services on 1776302473335
Paul S,
Customer service response - Thank you for the amazing 5-star review, Paul! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775519589041
Awesome, good communication from technician, was very knowledgeable of my appliance, diagnosed issue promptly, advised on possible repair options
d,
Customer service response - Thank you for your feedback! We're glad to hear our technician communicated well and provided knowledgeable and prompt service.
Sears Home Services on 1775333551855
He was very professional and knowledgeable thank you for putting him on refrigerator problem.
Patrick W,
Customer service response - Thank you for your positive feedback, Patrick! We're glad to hear our technician was professional and knowledgeable with your refrigerator problem.
Sears Home Services on 1773622976034
Very friendly and kept me well informed of the process. Was on time and kept me appraised of his time.
Jay R,
Customer service response - Thank you for your positive feedback, Jay! We're glad to hear our technician was friendly, informative, and punctual.
Sears Home Services on 1772755981276
