Appointment Lookup
802-552-4364
3505 Capital City Mall Dr Reviews
Read reviews from customers who used our services at 3505 Capital City Mall Dr
Total reviews
138
Average Rating
4.5/5
I liked my repairman. He was straight-forward and honest. Very competent. Keep him (Travis).
Pearl T,
Customer service response - Thank you for your feedback, Pearl! We're glad to hear Travis was straightforward, honest, and competent.
Sears Home Services on 1789514962021
The technician JEB is really a great employee. He is organized and clean while he is taking care of fixing the broken glass of our BOSCh Oven.
Amin S,
Customer service response - Thank you for your feedback, Amin! We're glad to hear JEB was organized and clean while fixing your Bosch oven.
Sears Home Services on 1788987875681
Travis was very knowledgeable about appliance in general. He was sharing a lot of information about my dishwasher. He provided very professional service
Dareena A,
Customer service response - Thank you for your feedback, Dareena! We're glad to hear Travis was knowledgeable and provided professional service while sharing helpful information about your dishwasher.
Sears Home Services on 1787070733857
John did not just guess , he systematically check all parts to come to the conclusion .I appreciate his knowledge and work code !!
ty Z,
Customer service response - Thank you for your feedback, Ty! We're glad to hear John used his knowledge and systematic approach to address the issue.
Sears Home Services on 1786743397978
Shishir C,
Customer service response - Thank you for the amazing 5-star review, Shishir! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786735739935
Travis checked the unit and gave me a great description on what happened. Which made it easy for me to decide my course of action.Great communicator.
Joe M,
Customer service response - Thank you for your feedback, Joe! We're glad to hear you appreciated the great communication and detailed description of your unit and future maintenance.
Sears Home Services on 1782938051786
Appreciated the repair with the explanation. Thanks.
Deb Z,
Customer service response - Thank you for your feedback, Deb! We're glad to hear you appreciated the repair and explanation.
Sears Home Services on 1782738306878
John: friendly, professional, patient, explained everything as he fixed my washer/dryer combo which I greatly appreciated. [Minor "complaint":dryer data port cover is missing..tried to contact CS but was unable to locate an appropriate phone #]
Mel A,
Customer service response - Thank you for your feedback, Mel! We're glad to hear John was friendly, professional, and patient. Please contact us directly for assistance with the dryer data port cover.
Sears Home Services on 1781116317898
Great diagnostic method. I followed his progress and he explained each test. Unfortunately, the pump replacement was the result and the cost for repair was not the best choice for us. He offered Sears a home service contract and explained the advantages but at our age we felt it was not the best choice for us. We would use Sears again for a diagnostic. Technician knew what he was doing, was tidy and efficient throughout the process.
Paulette M,
Customer service response - Thank you for your feedback, Paulette! We're glad to hear the technician was knowledgeable, tidy, and efficient, and that you appreciated the thorough diagnostic process.
Sears Home Services on 1779980567351
Demetruis T,
Customer service response - Thank you for the amazing 5-star review, Demetruis! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777288610240
Jeb was very helpful, attempting to save an un-saveable microwave. He effectively identified the problems, secured parts as needed to hopefully fix the problems. When it became apparent that there were more problems than originally thought, parts were returned, money refunded and buying a new oven became the only way to take care of our problem. Throughout all of that, including two repair visits to our home, Jeb was professional, courteous and great to work with.
Ray W,
Customer service response - Thank you for your feedback, Ray! We're glad to hear Jeb was professional, courteous, and helpful throughout the process, even when the microwave couldn't be saved.
Sears Home Services on 1776302473335
Paul S,
Customer service response - Thank you for the amazing 5-star review, Paul! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775519589041
Awesome, good communication from technician, was very knowledgeable of my appliance, diagnosed issue promptly, advised on possible repair options
d,
Customer service response - Thank you for your feedback! We're glad to hear our technician communicated well and provided knowledgeable and prompt service.
Sears Home Services on 1775333551855
He was very professional and knowledgeable thank you for putting him on refrigerator problem.
Patrick W,
Customer service response - Thank you for your positive feedback, Patrick! We're glad to hear our technician was professional and knowledgeable with your refrigerator problem.
Sears Home Services on 1773622976034
Very friendly and kept me well informed of the process. Was on time and kept me appraised of his time.
Jay R,
Customer service response - Thank you for your positive feedback, Jay! We're glad to hear our technician was friendly, informative, and punctual.
Sears Home Services on 1772755981276
Great service
james T,
Customer service response - Thank you for your positive feedback, James! We're glad to hear you had a great experience with our service.
Sears Home Services on 1772670085328
John was not knowledgeable but a great communicator Great service I highly recommmend
Lee L,
Customer service response - Thank you for your positive feedback, Lee! We're glad to hear you had a great experience with John's communication and service.
Sears Home Services on 1772155908736
Steven,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1770853845158
Douglas M,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1768960681226
John did a terrific job of checking everything and explaining the situation to us.
Randy C,
Customer service response - Thank you for your positive feedback, Randy! We're glad to hear John did a terrific job checking everything and explaining the situation.
Sears Home Services on 1767921779629
Best service person
Ginger A,
Customer service response - Thank you for your positive feedback, Ginger! We're glad to hear you had a great experience with our service person.
Sears Home Services on 1766974890074
Diagnostics fee was bit expensive but it was covered through insurance. Overall it was fast and reliable and convenient. Problem reported on Monday late night , technician arrived on Wed and placed an order for part, arrived on Friday and technician showed up on same day and fixed it .
R S,
Customer service response - Thank you for your positive feedback! We're glad to hear you found our service fast, reliable, and convenient.
Sears Home Services on 1766371309676
David F,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1766107315978
John was very professional and courteous and very knowledgeable.
Alice B,
Customer service response - Thank you for your positive feedback, Alice! We're glad to hear John was professional, courteous, and knowledgeable.
Sears Home Services on 1765766987373
Shannan Z,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1765510261279
