3505 Capital City Mall Dr Reviews

When I spoke to the tech and explained the probem I had with the dishwasher, I was told that both right and left top rails would be replaced. They were not. The sleeve with the missing ball bearings was put back on with ball bearings. No caps at the ends of the rails. I expect I will be calling when the rails falls off again. But I will not be paying again.

Frustrating service. We had the same repair technician visit 3 times for the same problem with our dryer. On the first visit, he made an insulting comment about our stove and practically scolded us about not have our dryer maintenenced annually, citing that as the cause for our issue. After greasing parts and reassembling the dryer, he was confident the problem was resolved. It wasn't. We called for a technician again and were told parts would need ordered. We agreed to wait for a 3rd visit while the parts were procured and were given a window of 8am-5pm. For the first 2 visits, we were given advanced notification that the tech would be arriving soon, but not on the 3rd visit--we were told "their system had the wrong info". A few minutes after he arrived, the tech rudely asked "where's the parts?" We weren't informed the parts were going to be delivered to so of course confusion ensued. Luckily we found the parts on our front stoop. An hour later, after the parts were installed, the tech approached and said "can you pay for this so I can finish my route?" He then huffed and rolled his eyes when asked to show us how the dryer was now working. As if we were wasting his time! Very annoying experience, definitely won't be using Sears for any future needs.

Took 2 visits, 2 different technicians in a month to resolve issue.

Choice Home Warranty assigned them and had a confirmed appointment to fix my heat. I took off work and waitef, all day the website said I was next. I called after 5pm and got an AI assistant. I requested a person and was denied. After some searching I found a number that got me a human. They said staffing issues were to blame and rescheduled. No calls, no text, hey were having issues nothing..... It's negative degrees with no heat and I lost a days pay. Maybe they will show tomorrow but I won't hold my breath. RUN DONT WALK .

After spending $760 for a clothes washer repair it could not complete a single load. Wish I could get my money back.

Dryer is still making loud noises. Nothing was repaired.

The technician was great. Your scheduling service is terrible. I had to schedule 4 times before someone actually showed up.

Appt said they would arrive between 8 and 5 on Monday. I waited all day and at 4:30 they canceled. Then they said they would be here by noon Tuesday. Tech arrived at 2pm. Tech was great but I lost more than 1 1/2 days. I will not use GE again. I called and they didn't seem to care.

Do not waste your money on this warranty! The service center gave me the wrong information multiple times and rescheduled my appointment five times, only for no one to show up. Save yourself the frustration and put the money toward a new appliance instead.

So my whole Saturday was wasted because the technician was to appear beteeen 1-5. We waited and then we were the next one and Travis would be here at 2:40. The next update that was received much later after 4 said now it's Tuesday morning between 8-noon!!! This is totally unacceptable business practice.