3505 Capital City Mall Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sherry S
John E was very thorough. He worked diligently for 4 hours till my washer was fixed. And issues at the end he kept going until it was working perfectly. He was so nice and made sure I understood what was going on and why. Plus helped clean up before he left. If I ever need a repair again I want him to be the service person who comes.
Joe K
Jim K
valerie B
John was very knowledgeable about dishwasher and was very helpful in my decision on a new dishwasher. I would use the service again.
Customer service response - Thank you for your feedback, Valerie! We're glad to hear John was knowledgeable and helpful with your dishwasher decision.
Sears Home Services on April 24, 2025
Lateefah W
He came and got the job done after about two months of waiting for someone to return to my home. He fixed what was needed and share some helpful tips.
Customer service response - Thank you for leaving a review and sharing your experience. We apologize for the delay in getting someone to your home, but we're glad that our technician was able to fix the issue and provide helpful tips. We appreciate your patience and feedback.
Sears Home Services on February 06, 2024
Kristyn N
The tech was supposed to come between 8-12 am but didn’t show up until about 3 - I don’t understand why I couldn’t have been informed earlier that things were behind schedule - that was a whole day and we had to change our schedule around - I am not pleased with sears scheduling policy- the tech was knowledgeable and fixed the problem
Customer service response - We apologize for the inconvenience caused by our scheduling error and lack of communication. We're glad to hear the tech was able to resolve your issue and we appreciate your feedback to improve our services.
Sears Home Services on June 09, 2024
Mary M
When I spoke to the tech and explained the probem I had with the dishwasher, I was told that both right and left top rails would be replaced. They were not. The sleeve with the missing ball bearings was put back on with ball bearings. No caps at the ends of the rails. I expect I will be calling when the rails falls off again. But I will not be paying again.
Customer service response - We apologize for the inconvenience caused by the incomplete repair on your dishwasher. Thank you for bringing this matter to our attention, and we will ensure that the necessary components are replaced as soon as possible.
Sears Home Services on January 24, 2024
Thomas F
Took 2 visits, 2 different technicians in a month to resolve issue.
Customer service response - We apologize for the trouble you've faced, Thomas. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 10, 2024
Lonnie G
The technician was great. Your scheduling service is terrible. I had to schedule 4 times before someone actually showed up.
Customer service response - We apologize for the trouble you've faced, Lonnie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 21, 2025
T J
Appt said they would arrive between 8 and 5 on Monday. I waited all day and at 4:30 they canceled. Then they said they would be here by noon Tuesday. Tech arrived at 2pm. Tech was great but I lost more than 1 1/2 days. I will not use GE again. I called and they didn't seem to care.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 29, 2025
