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3505 Capital City Mall Dr Reviews
Read reviews from customers who used our services at 3505 Capital City Mall Dr
Total reviews
128
Average Rating
4.5/5
After spending $760 for a clothes washer repair it could not complete a single load. Wish I could get my money back.
Gerald,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1768181369903
Dryer is still making loud noises. Nothing was repaired.
Macdonald L,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755462681620
The technician was great. Your scheduling service is terrible. I had to schedule 4 times before someone actually showed up.
Lonnie G,
Customer service response - We apologize for the trouble you've faced, Lonnie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747885256809
Appt said they would arrive between 8 and 5 on Monday. I waited all day and at 4:30 they canceled. Then they said they would be here by noon Tuesday. Tech arrived at 2pm. Tech was great but I lost more than 1 1/2 days. I will not use GE again. I called and they didn't seem to care.
T J,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745977777333
Do not waste your money on this warranty! The service center gave me the wrong information multiple times and rescheduled my appointment five times, only for no one to show up. Save yourself the frustration and put the money toward a new appliance instead.
Heather W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1734274878186
So my whole Saturday was wasted because the technician was to appear beteeen 1-5. We waited and then we were the next one and Travis would be here at 2:40. The next update that was received much later after 4 said now it's Tuesday morning between 8-noon!!! This is totally unacceptable business practice.
Sylvia F,
Customer service response - We apologize for the trouble you've faced, Sylvia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733039504796
It is now an empty storefront and is closed.
Betsy B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717987430296
Once we actually got a repair person to show up, the repair went great, so no issues there. But scheduling was an absolute nightmare. I had two previous appointments where no one showed up, and there was no notification or any type of communication from Sears. I only found out after I had been waiting at home all day and finally called them and waited on hold for another half hour. The only thing they could tell me is that the appointment had been rescheduled to a later date, but they could not give me a reason. I'll be cancelling my service contract with Sears and looking for someone more reliable. UPDATE: So I contacted Sears as they requested in their reply to this post, and it turns out they weren't really interested in doing anything to "make it right". They just wanted to appear that way to people reading these reviews. I've given them more chances than they deserve. Will be canceling my contract immediately.
Michael S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717411409635
Impossible to get ahold of a real person on the phone. Tried several times. Technician is over 3 hours late. Edit- technician no call no show.
Andrew J,
Customer service response - Thank you for taking the time to bring this to our attention, Andrew. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711354135473
It took 9 weeks for Sears Appliance Repair to fix my washing machine. Also, it has been 8 weeks now since they first came out to fix our refrigerator, which is still not fixed.
James H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1711416464643
