Appointment Lookup
802-552-4364
3505 Capital City Mall Dr Reviews
Read reviews from customers who used our services at 3505 Capital City Mall Dr
Total reviews
128
Average Rating
4.5/5
It is now an empty storefront and is closed.
Betsy B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717987430296
Once we actually got a repair person to show up, the repair went great, so no issues there. But scheduling was an absolute nightmare. I had two previous appointments where no one showed up, and there was no notification or any type of communication from Sears. I only found out after I had been waiting at home all day and finally called them and waited on hold for another half hour. The only thing they could tell me is that the appointment had been rescheduled to a later date, but they could not give me a reason. I'll be cancelling my service contract with Sears and looking for someone more reliable. UPDATE: So I contacted Sears as they requested in their reply to this post, and it turns out they weren't really interested in doing anything to "make it right". They just wanted to appear that way to people reading these reviews. I've given them more chances than they deserve. Will be canceling my contract immediately.
Michael S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717411409635
Impossible to get ahold of a real person on the phone. Tried several times. Technician is over 3 hours late. Edit- technician no call no show.
Andrew J,
Customer service response - Thank you for taking the time to bring this to our attention, Andrew. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711354135473
It took 9 weeks for Sears Appliance Repair to fix my washing machine. Also, it has been 8 weeks now since they first came out to fix our refrigerator, which is still not fixed.
James H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1711416464643
