100 Neshaminy Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Paulette C
Washer was fixed properly,
Customer service response - Thank you for your feedback, Paulette! We're glad to hear your washer was fixed properly.
Sears Home Services on June 29, 2025
Jeanne Z
I thought he did a great job but the water is broken again, less than a week after he as here
Customer service response - We apologize for the inconvenience, Jeanne. Please contact us directly so we can address the issue promptly. Thank you for your feedback.
Sears Home Services on May 12, 2025
Joye M
Repair service man was on . Repaired the freezer.
Customer service response - Thank you for the 4-star review, Joye! We're glad to hear your freezer was repaired successfully.
Sears Home Services on September 10, 2024
Isabel G
He detected what my washer problem
Customer service response - Thank you for acknowledging our technician's ability to diagnose your washer's issue. We're glad to have been of service.
Sears Home Services on June 21, 2024
Michele T
Tina B
Delivery window is much too broad. All day 8-5pm timeframe window is ridiculous. No one calls morning of as the text messages state they will. ETA changes and technician still get there later. Overall service scheduling and communications need work.
Customer service response - We apologize for the inconvenience with the delivery window, Tina. We appreciate your feedback and will work to improve our scheduling and communication processes.
Sears Home Services on April 15, 2025
Nicole D
My technician Donald was great. Very knowledgeable and skilled. However, the company itself was a nightmare to try and get ahold of. Scheduling was a nightmare, customer service was a nightmare and you have to dial several numbers before you can even speak to a live person. I will never buy another extended warranty from Home Depot again. The technician great, the company- awful. I am only doing 3 stars because the technician was so good.
Margie D
I think they might have finally fixed it. Keeping fingers crossed!
Dottie P
When I call to get service I could cancel twice for the same product then I call today yesterday excuse me and I said oh we don't have you listed they gave me to somebody else and long and behold there it was but they said from 8:00 to 5:00 it was 8:00 to 6:00 man didn't get there until almost 6:00 this is not called for I had to lose time from work
Andy R
Never showed up. 2days.
Customer service response - We apologize for the trouble you've faced, Andy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 24, 2025
