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100 Neshaminy Mall Reviews
Read reviews from customers who used our services at 100 Neshaminy Mall
Total reviews
153
Average Rating
4.6/5
Have a protection agreement which costs a pretty penny. Tech people are great. Not happy for the $100 fee to look and evaluate per appliance. Had to wait 3.5 weeks for 1 part to arrive. Making numerous trips to the laundry mat, another expense. Most certainly not satisfied talking to AI. AI doesn't answer the question that human can.
Christina D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760404075759
Debbi G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1756082250331
POOR it took. 5 days t get service. mal funnction blâmer on rust when part need is no longer avable
Frances H,
Customer service response - We apologize for the trouble you've faced, Frances. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777596784674
Fridge and freezer are still at room temperature after numerous visits from different technicians.
Peter Y,
Customer service response - We apologize for the trouble you've faced, Peter. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769643856031
Terrible & unqualified technician. Did not thoroughly diagnose my fridge. It was a total wast of diagnostic fee $139. + taxes ???=147.34
Sin P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761869127682
Never showed up. 2days.
Andy R,
Customer service response - We apologize for the trouble you've faced, Andy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753406259397
poor service! It took 6 appointments to fix my washer.
William P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747185078325
service man steve came here on 12-23 as water from refrigerator was not running. he checked and didnt believe it was a frozen line even though this was the coldest day of the year, I asked him if it does work after perhaps thawing if I should call to cancel the appt he made for us. he said no that he would order the parts he believed were needed and would replace them even if it did work including installing a new water filter. when he came today on 1-14 water was working as it has since the day after he originally came. he said its working now and only installed the new ice bin without installing the other parts he ordered and promised he would replace. he said he had a busy schedule and left. He scheduled a service follow-up for 1/7. We received e-mails and phone call that Michael was on his way, estimated time of arrival was 10:21 A.M. At 12:15 I called the 800#, and the person who answered the phone was yelling at me and said there was traffic. We called at 2:00 P.M., they said someone is on their way. At 3:00 P.M., we received a phone call, saying no one is coming and re-scheduled for today, 1/14. Horrible service overall. has since the day after he originally came
Dennis S,
Customer service response - We apologize for the trouble you've faced, Dennis. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1736915768695
Very Bad experience with the technician because the problem is still there and he did not mention to us what would be the next step.
RITA P,
Customer service response - We apologize for the trouble you've faced, RITA. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726979835246
Sears scheduling is abysmal. Called for service May 24th and repair was effected today August 22nd ~ 14 weeks. 4 tech arrivals - 4 reschedules - 3 no-show without notice - 12 phone calls to support @ 1.5 hours average. THE SUMMER IS GONE I’ve had to cancel guests and family visits as well as cancel my travel plans… what a mess The Technicians are wonderful and competent. Parts arrived within 4 to 7 days SO!!! BOTTOM LINE is that the home warranty division must pay a competitive wage to attract technicians YOU BIG GUYS NEVER THOUGHT OF THAT….??????
Corbey K,
Customer service response - We apologize for the trouble you've faced, Corbey. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724371818411
