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3030 Gateway St Reviews
Read reviews from customers who used our services at 3030 Gateway St
Total reviews
229
Average Rating
4.7/5
Not happy
Repair guy was a no show! Never responded to messages about rescheduling when he didn't show up.
Kari N,
Redmond, ORCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1720819320448
Gas range
Didn't come! Says Sears tech not licensed to work on propane stove. Sent in a receipt showing he was here, but he wasn't! Supposed to send someone else today!
Maryann P,
Pleasant Hill, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719013243576
Frustrating experience
Austin came out originally several weeks ago and said it was the propane gas burner that was failing. So he ordered a propane burner for the dryer. It arrived at my home within a week. I was scheduled every Wednesday for the past 3 weeks for him to come out and there was a no-show no call. Today he did show up after my appointment had been rescheduled twice and time off of work. Today Austin said that he was not allowed to replace the propane burner, and that the fire marshal would not let him do so. He could only do natural gas not propane. However he knew it was propane from the last visit and he is the one that ordered the propane burner. I am still without a dryer and no resolution insight. I tried to talk to him and ask him why he ordered a propane burner if he indeed could not work on it. He explained that there's liquid propane and gas propane and natural gas. Then I had liquid propane. However all liquid propane is converted to a gas with a regulator. It is for my stove it is for the dryer and it is in every household in America. Nobody has liquid gas going into their appliances. I don't think he knows what he is doing and needs more training. He got frustrated said he didn't have to take this from customers took the part and left.
Tamra C,
La Pine, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718833320214
Rhyen was never here!!! It is a lie and a scam!!!
I am fed up with you, if I could give you less than one star I would. Your were scheduled to come on October 3 so I cleared my schedule to be home from 8-5 and I got a text late on October 2nd that you switched the appointment to October 19th. I waited all day here and NO ONE showed up and then I get a receipt from Ryan saying he was here and did the repair. This is completely unacceptable and I want to speak to a manager, no one should ever be treated this way. Why did he send me a receipt for a job he never even showed up for. Can someone please explain. My ice maker is still broken and I missed a whole day waiting for you to come.
Lucille C,
Bend, ORCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697759159124
Dishonest and lying.
He told us he was arriving four different times on the 19th. We got tons of emails and texts about it. Next thing we know he says he's been here and we weren't home. We have been home all day. We have been working out in the yard by the front door so we don't miss him. We have painters here painting the house he never showed up. He never fix our refrigerator. He totally lied about everything The worst service man. What kind of business are you running there? We have been waiting two months to get our refrigerator fixed. We have the parts here in a box. It's been here since June. This is absolutely ridiculous. Your service is embarrassing and you all lied to us. He even went as far as just sent us the receipt for his completion of our refrigerator repair, which again is a total lie. No wonder seers is going out of business. We have had this problem for over three months again the part has been sitting here since June in a box he has canceled on us five or six times and now he tells us he's been here no way that's impossible.
Mrs. N,
La Pine, ORCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697752895252
Horrible!
Did not complete the job. Did not perform any work. Left without even checking in with the landlord whom was waiting for him. Refused to come back and perform duties even when landlord came over with parts. Worst repairman I've ever experienced. Should be fired. My job is not completed, my microwave is still broken and I am still waiting on someone to come back and fix it!
Bryce B,
Bend, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697752585060
Impolite to my Roommate
I was not home when the technician arrived, but my roommate was. My roomie has emotional challenges. When he could not complete the payment on the phone after several tries, he became frustrated and asked the tech to leave the house because he felt threatened, The Tech refused and elevated my roomieʻs anguish and paranoia. All he had to do is step outside, call me so I could use another credit card and go on his way. When he called me, I completed the transaction by phone quickly. A little sensitivity to someone who is mentally ill would have gone a long way.
Beverly G,
Eugene, ORCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697155943721
Didn't complete preventative maintenance as scheduled
My contract provides for an annual preventative cleaning and maintenance. I waited three weeks for the tech to show up for about 5 minutes and verify the front load washing machine functions properly. I called back in and was advised the tech should have performed the preventative maintenance per the contract. Next available appointment is a conflict as I already made myself available during the 8am-5pm service window. Less than pleased.
Colin T,
Redmond, ORCustomer service response - Hi Colin, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692740398488
Awful
Jim came out on June 9 to repair the dishwasher. Our dishwasher is built in so he took it apart to pull it out. Said it needed parts. August 15 he installed the parts but refused to put the dishwasher back the way it was left from June 9. Its not installed right. I set up another appointment asking that they do not send Jim again. Well they did and when he called to confirm he said he wouldn't fix it.
Rolene B,
Eugene, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692740171651