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3030 Gateway St Reviews
Read reviews from customers who used our services at 3030 Gateway St
Total reviews
225
Average Rating
4.7/5
Ridiculous billing
The tech was fine.....courteous and professional....the ISSUE i have is the 670 charge to replace the drain pump...when the replacement pump is 35.98 and the service tech was only here for an hour.....so by my math the hourly labor rate is over 600 dollars an hour....RIDICULOUS!!!!!.... you should be ashamed!!!!....very very poor business
Troy M,
Harrisburg, ORCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762210714915
Very disappointed
I was VERY UNHAPPY with the service I received from the tech this time. He was upset saying that because we had to have another service ticket, it made it look like he didn't do his job right. Other rude, unnecessary, unappreciated and snarky comments were made that we took very offensively. He even went so far as to state if we called again, it would be warranty abuse.
Annie C,
Brownsville, ORCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1759873788905
Terrible
Horrible. This is the second time Patrick has gone to the property and hasn't called me for the door code to go in so we can video chat as arranged.
Toneata M,
Coos Bay, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759278881692
Poor communication
It would be nice if there was a phone number ti get in touch with a human at Sears. All a person can reach is AI and it is useless. I was told that my appointment would be priority due to the delays and inconvenience of the wrong part being ordered…that was not the case and we were LAST. Original appointment time was estimated to be 1:29pm-then 2:30-then 430! We had to do some rearranging while trying to keep track on the Sears appointment tracker that still at 2pm stated that there were 2 stops ahead of mine and the appointment time was still pushed back to 4:30pm. Family member waiting had to go to work so I figured I had time to leave work and make it home. NOPE! Amazingly, I get a notification that the tech is on the way to my house! I had to get the neighbor to meet him because I wouldn't have made it. Do better Sears! People have lives!
Angela B,
Roseburg, ORCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757636061842
still don't work...
I'm sure he was professional, & such, my partner was the one who was home, Anyway, the dryer only works for about 2 min then shuts down again, now the lights flicker & quit too though, i think I'd like another visit from the technician with the price i paid.
Todd H,
Eugene, ORCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1739658678681
Repair oven
He never showed up this is the 5th time he hasn't came without any notice.
Roger C,
Redmond, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721165998627
Not happy
Repair guy was a no show! Never responded to messages about rescheduling when he didn't show up.
Kari N,
Redmond, ORCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1720819320448
Gas range
Didn't come! Says Sears tech not licensed to work on propane stove. Sent in a receipt showing he was here, but he wasn't! Supposed to send someone else today!
Maryann P,
Pleasant Hill, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719013243576
Frustrating experience
Austin came out originally several weeks ago and said it was the propane gas burner that was failing. So he ordered a propane burner for the dryer. It arrived at my home within a week. I was scheduled every Wednesday for the past 3 weeks for him to come out and there was a no-show no call. Today he did show up after my appointment had been rescheduled twice and time off of work. Today Austin said that he was not allowed to replace the propane burner, and that the fire marshal would not let him do so. He could only do natural gas not propane. However he knew it was propane from the last visit and he is the one that ordered the propane burner. I am still without a dryer and no resolution insight. I tried to talk to him and ask him why he ordered a propane burner if he indeed could not work on it. He explained that there's liquid propane and gas propane and natural gas. Then I had liquid propane. However all liquid propane is converted to a gas with a regulator. It is for my stove it is for the dryer and it is in every household in America. Nobody has liquid gas going into their appliances. I don't think he knows what he is doing and needs more training. He got frustrated said he didn't have to take this from customers took the part and left.
Tamra C,
La Pine, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718833320214
Rhyen was never here!!! It is a lie and a scam!!!
I am fed up with you, if I could give you less than one star I would. Your were scheduled to come on October 3 so I cleared my schedule to be home from 8-5 and I got a text late on October 2nd that you switched the appointment to October 19th. I waited all day here and NO ONE showed up and then I get a receipt from Ryan saying he was here and did the repair. This is completely unacceptable and I want to speak to a manager, no one should ever be treated this way. Why did he send me a receipt for a job he never even showed up for. Can someone please explain. My ice maker is still broken and I missed a whole day waiting for you to come.
Lucille C,
Bend, ORCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697759159124