Appointment Lookup
802-552-4364
3030 Gateway St Reviews
Read reviews from customers who used our services at 3030 Gateway St
Total reviews
229
Average Rating
4.7/5
Waiting for it to be fixed
I'm still waiting for an update on the repair. Hopefully it gets fixed soon. It has been over a month with no dishwasher.
Still waiting,
Bend, ORBill was very courteous and had excellent customer service s
We had no issues with Bill, he was very professional and courteous. The problem with our stove however was not fixed with the repair done and then we were rescheduled 4 times for the second repair request. We eventually cancelled all requests and have opted to buy a new stove with a different manufacturer.
Jennifer N,
La Pine, ORNot sure
My washer was repaired. However, I was charged 50 for cleaning and it was not done. My washer has a new noise. The repair was very friendly and courteous.
Beverly S,
Coos Bay, ORUnsatisfactory service
I was not satisfied with the services provided today! As in trying to damage my washer lid to get it open since it was locked and cannot power on. For additional charges that would have been on us. Hiring a professional service by having an expert, who is supposed to be knowledgeable in that specific field was not met today! Washer was diagnosed but was not provided any more information like costs, repairs etc.
Michael P,
Springfield, ORCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1724189329053
Ridiculous billing
The tech was fine.....courteous and professional....the ISSUE i have is the 670 charge to replace the drain pump...when the replacement pump is 35.98 and the service tech was only here for an hour.....so by my math the hourly labor rate is over 600 dollars an hour....RIDICULOUS!!!!!.... you should be ashamed!!!!....very very poor business
Troy M,
Harrisburg, ORCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762210714915
Very disappointed
I was VERY UNHAPPY with the service I received from the tech this time. He was upset saying that because we had to have another service ticket, it made it look like he didn't do his job right. Other rude, unnecessary, unappreciated and snarky comments were made that we took very offensively. He even went so far as to state if we called again, it would be warranty abuse.
Annie C,
Brownsville, ORCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1759873788905
Terrible
Horrible. This is the second time Patrick has gone to the property and hasn't called me for the door code to go in so we can video chat as arranged.
Toneata M,
Coos Bay, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759278881692
Poor communication
It would be nice if there was a phone number ti get in touch with a human at Sears. All a person can reach is AI and it is useless. I was told that my appointment would be priority due to the delays and inconvenience of the wrong part being ordered…that was not the case and we were LAST. Original appointment time was estimated to be 1:29pm-then 2:30-then 430! We had to do some rearranging while trying to keep track on the Sears appointment tracker that still at 2pm stated that there were 2 stops ahead of mine and the appointment time was still pushed back to 4:30pm. Family member waiting had to go to work so I figured I had time to leave work and make it home. NOPE! Amazingly, I get a notification that the tech is on the way to my house! I had to get the neighbor to meet him because I wouldn't have made it. Do better Sears! People have lives!
Angela B,
Roseburg, ORCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757636061842
still don't work...
I'm sure he was professional, & such, my partner was the one who was home, Anyway, the dryer only works for about 2 min then shuts down again, now the lights flicker & quit too though, i think I'd like another visit from the technician with the price i paid.
Todd H,
Eugene, ORCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1739658678681
Repair oven
He never showed up this is the 5th time he hasn't came without any notice.
Roger C,
Redmond, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721165998627