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3030 Gateway St Reviews
Read reviews from customers who used our services at 3030 Gateway St
Total reviews
229
Average Rating
4.7/5
Maintenance lead
Very knowledgeable technician
Jim D,
Pleasant Hill, ORgood work by tec. Terrible scheduling by sears
2 ( two ) Parts ordered on June 28. 1 ( one ) arrived July the 5th and the other one arrived July 12. reschedule to install on July 18. YOU canceled appointment stating all parts had not arrived after I told you they had and rescheduled a new appointment for July 21. You said again the parts had not arrived and you had two no shows which I took off two days work waiting for repair service. Then you rescheduled for the 25thJuly. I am not very happy with scheduling service as you made me out a liar that all the parts had not arrived when they had and I lost 2 9 hour days of work We were also not able to use washing machine for a month -3 days. I'm not real happy which I know you are sorry for the inconvence. That does not satisfy me at all. Getting your act togeather does.
Mona&ron B,
Creswell, ORRyan was great!
Knowledgeable and professional
Brenda P,
Eugene, ORJason?
Excellent; Well spoken, knowlegable, obviously knew about appliance repair. No pressure, helped me think clearly about all options, costs, and potential Value based on my original costs and life expectancy of washer.
Catherine G,
Coos Bay, ORDon't know what this means. Refrigerator repair?
He was thorough and very nice. Didn't call ahead but patient with our barking dog.
Edwin M,
Eugene, ORdryer repair
Jim did a good job. However your phone system , not so good would be better if there was a way to talk to a real person.
Phil S,
Coquille, ORRating for service by Patrick
Patrick did a very fine job evaluating the problem. He fixed what he could on the spot, and gave us the range of choices we could expect. Thank you Patrick….4 stars+
Robert H,
Eugene, ORIce maker not working
He was good. But I still have an ice maker that is not working. He did not fix it.
Ted R,
Bend, ORMy dryer isn't fixed
I called Sears for a noise in my dryer, it was diagnosed as worn out parts, parts were ordered, next tech gets here and says I can fix it, but it won't stop the noise. He was right. He replaced worn out parts, yet it still makes noise, which wasn't addressed at all. Honestly not very happy or satisfied with what I paid for.
Carlos W,
Eugene, ORJIm was great, Sears, not so much
So the technician that Sears sent was very good, but I am so disappointed in Sears overall. I am old enough to remember that Sears was a name one could trust to give good solid service for a reasonable price, these days, the only thing they want is to shove a service contract down your throat, and bombard you constantly with spam mails and texts! Boo Sears.
Ana D,
Florence, OR