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3030 Gateway St Reviews

Read reviews from customers who used our services at 3030 Gateway St

Total reviews

225

Average Rating

4.7/5

Excellent work
December 11, 2023
Overall rating

He not only remembers the appliances but also the dogs. Fast, friendly, helpful

Tiana K,

Veneta, OR
The technician was great, but the system isn't
November 03, 2023
Overall rating

Our dryer failed on 10/22/2023. We filed a claim for repair service on the following day and a repair visit was scheduled for 10/27. In the emails and text messages from Sears Home Services, I noticed that my appliance was misidentified as a two-in-one stacked unit, although I had listed the correct model number on the claim form. I tried to alert SHS to the error, but there is NO WAY to communicate with you. Whether I tried by phone or via the website, I was unable to reach a live agent. Both the phone number and the chat tools were bot-only, with just a limited number of menu options and no way to get a live agent. The first tech showed up promptly as scheduled, but didn't have the needed part, explaining that the stocking of parts on the trucks is determined by the office. So we had to wait SIX more days to get our dryer repaired. Both repair techs who came to the house were wonderful, but there are no nice words to describe the frustration caused by your organization.

James S,

Eugene, OR
Dryer repair
October 26, 2023
Overall rating

Cordial, on time, efficient and knowledgeable and the dryer is working.

Brenner,

Vida, OR
Excellent service, very knowledgeable and personable
October 26, 2023
Overall rating

Jim is an excellent representative for the company, excellent service, very knowledgeable and personable

Patricia G,

Florence, OR
Washer repair
October 25, 2023
Overall rating

Great service. He was in and out in no time and washer is working great

Emily H,

Elmira, OR
Rating Sears Service
October 24, 2023
Overall rating

Bruce was very polite & explained everything concerning my washer/dryer unit!

Alexis M,

Florence, OR
Warranty check up
October 24, 2023
Overall rating

Wonderful service and he contacted the sears head office and got my appliances fixed in one stop so appreciated

Stuart W,

Coos Bay, OR
Service Associate does a great job.
October 23, 2023
Overall rating

This service associate did a great job, was timely, informed me what he could and could not do, was respectful and did his job and went on his way.

Juanita R,

Eugene, OR
Mr home owner
October 17, 2023
Overall rating

He was knowledgeable

John C,

Sweet Home, OR
Good job!
October 12, 2023
Overall rating

He was prompt and explained everything. We are waiting for the diagnostic report.

Wendy S,

Bend, OR