2470 Mission St SE Reviews
Showing most recent reviews from verified customers of Sears Home Services
Michael M
Great explanation of what the problem was and took a lot of care doing the job right.
Customer service response - Thank you for taking the time to leave this review. We are glad to hear that our technician provided a thorough explanation of the problem and ensured that the job was done correctly. We appreciate your feedback.
Sears Home Services on January 23, 2024
thomas H
Good advice
Customer service response - Thank you for taking the time to leave a review of our sears appliance repair . We appreciate your feedback and apologize if your experience with us was not satisfactory.
Sears Home Services on February 09, 2024
Shelly L
I was shocked at how quickly the Technician arrived. He was very professional and knowledgeable. Although we will be buying a new machine, he was very helpful and gave us the option of repair. Overall, we are very pleased with the service we received. Strongly recommend!
linda S
Lorie O
Communication was timely and a verification call was made by the tech in the morning of arrival, He did some preliminary checks before servicing and then replaced the part needed. Very pleased with his knowledge and technical expertise
Customer service response - Thank you for acknowledging our technician's knowledge, timely communication, and technical expertise. We appreciate your positive feedback and are delighted to hear you had a pleasant experience with our service.
Sears Home Services on August 01, 2024
Delton S
Please verify what appliance you are coming to service BEFORE you attempt to come out. Since you are unlicensed to service LP Gas appliances in Oregon, you need to make sure WHAT the warranty service is for. Bad Form! Sears Sucks!!
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on January 09, 2025
Zafer A
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on November 03, 2024
Andrew C
Scam artists! I’ve been trying to get these sleaze balls to repair an oven since March of 2024. As of now I’ve had two techs ghost me, when I try calling its eater an automated machine, call center overseas, or some person who has absolutely no idea of the past issues with the appliance. These guys are not to be trusted, they are so incredibly incompetent and unprofessional that the BBB should close them down. If it were possible, I’d give them a negative 5 stars. Waste of time.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 17, 2024
Breanna R
The technician for my first service appointment for my dishwasher was booked 2 weeks out, then diagnosed and ordered parts, then my service appointment for the actual repair was canceled and rescheduled by automated line 3 times! On the day OF the scheduled repair! It is VERY difficult to get any person on the phone and then they said they couldn't help because they can't contact the technicians. The only time window for repair is 8 AM - 5 PM, so no one who works can get repairs through Sears! The technician who performed the repair was different than the first and disagreed with the first's diagnosis, so only 1 of the 10 parts were actually installed. I don't feel confident that my dishwasher was serviced well. I will never be using Sears again.
