1795 12th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Payton T
First appointment led to ordering parts and needing a second appointment for install on my fridge. I got a text saying they could come on an earlier date so I approved. They never showed for that, and never showed for what was originally planned. Got a repair man here right now from a local company and he says the parts ordered aren’t even correct.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 23, 2024
Jonna B
I waited a month for their first available appointment and rearranged my entire schedule to be home for the ridiculous time window of 8am to 5pm. However, at 1pm on the day of the service they sent an automated call informing me that my appointment had to be rescheduled and that the earliest available appointment was another month out. There is no ability to speak with a human representative, as the entire customer service system is automated. I will NEVER use sears appliance repair in the future.
Customer service response - Thank you for taking the time to bring this to our attention, Jonna. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 19, 2024
Greg D
No longer in business
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 28, 2024
