2059 14th Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Wash machine repair
The repairs for my washer had to be done twice I've been with out a washer for over 2 months. The repairs were fine but repair man left all used parts outside I believe they should have taken used parts and left no mess. I will probably not buy warranty again
Art T, Jefferson, OR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 04, 2024
5 reschedules after waiting
Horrible routing and service experience. To much to actually document with the icing on the cake of after 5 attempt to actually get someone to arrive, multiple escalations with Thor and sears, and once the tech FINALLY ARRIVED he was unable to do anything because Thor service was unavailable to take the call. This rating has nothing to do with technician but the half ass process associated with your order fulfillment process. Never recommend, never do business with. Issue unresolved and thrown back in the hopper to reschedule with sears and Thor tossing the ball back and forth with the customer paying the price.
Michele J, Lebanon, OR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 30, 2024
Unable to repair
Sears has been unable to repair my washer that's been broken since 12/24/23 stuck between 2 repair technicians seras uses neither has been able to repair. Won't be buying a extended warranty from sears again. Oh only number to call takes you to someone in India call center to. So frustrating !!!!!
Michael B, Lebanon, OR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on February 13, 2024
