Appointment Lookup
802-552-4364
6929 S Memorial Dr Reviews
Read reviews from customers who used our services at 6929 S Memorial Dr
Total reviews
316
Average Rating
4.6/5
Craft ice on my LG fridge stopped working. Fridge still under warranty. The repair was supposed to happen today between 1 to 5pm. Called me at 3:30 to tell me that he cannot see my address in the system, so they are cancelling my appointment and to call LG. Made sure to call LG & told them I don't want to do business with your company. Thank you.
Layla M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1752018293461
Store doesn't Exist
Cherie B,
Customer service response - We apologize for the trouble you've faced, Cherie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746068752270
Had a confirmed and reconfirmef appointment on Saturday from 1pm to 5pm. However, the Service Tech no showed. Tried to call, but Searsis all electronic and system is horrible!
Kevin B,
Customer service response - We apologize for the trouble you've faced, Kevin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745194256493
Austin was great but it’s ALL ai and I cannot get my receipt for the work done. I hate it. And they couldn’t even fix my machine. So I paid $129 for absolutely nothing.
Sarai H,
Customer service response - We apologize for the trouble you've faced, Sarai. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744675641572
Austin was awesome. Very nice and explained everything. My issue was I had to pay $129.00 for absolutely no reason. He was there for literally 5 min. Total rip off. I don’t recommend using their services. Or maybe giving a refund to customers who didn’t even get anything out of the visit from the repair man. $129.00 for 5 minutes. I wasted more time waiting for the service guy to show up and could’ve been working 😠🙄🙄
Joe M,
Customer service response - We apologize for the trouble you've faced, Joe. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743130815915
Austin was professional. Dealing with Sears is an experience I will not repeat. Took over a month to get a $54.00 part delivered. Service to replace part was scheduled time and again without ever contacting me for agreed date and time. Thinking the majority of the world doesn't work on Sears' schedule. I know mine doesn't. WILL NOT call them again. I'd rather do without a microwave for the rest of my life than to deal with Sears again.
Rhonda R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1742181363460
They are very good in talking when you schedule. Their techs are not skilled. The person direct 2 hours finding problem with our dishwasher. He could not tell us what was wrong. He just reset the error code and reassembled it. It worked for a while but showed the same error code again. There is no way to contact them again because the phone call is handled by an AI automated response.
N A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735532546688
Appointment was set up from 8-12pm lady(Glenda)calls me at 10:18 am and tells me I’m next and should be there after asking directions to my house. She calls me at 2:25 after I left to go do errands and I told her my son will be there in 5 minutes she refused to wait and then she texted me at 2:34 saying she has to go and for me to reschedule the appointment ! Seriously I’ve been without a stove for 5 days
Geneva L,
Customer service response - We apologize for the trouble you've faced, Geneva. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731251642170
Did not fix the issue. Not even close. When my son brought to attention that the seals were still leaking he said it was to late he had already closed the ticket. There were 2 forms emailed to me one was a release for damages. Both were supposedly signed by me.THEY WERE NOT. NEVER LET SEARS DARKEN YOUR DOOR.
Mk,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1730387260577
We're still waiting for someone to contact us about replacing the deepfreeze.( Attention we are still waiting for someone to let us know what is going to be done about the deepfreeze .
Shela V,
Customer service response - We apologize for the trouble you've faced, Shela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725419549225
