6929 S Memorial Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Melody C
Customer service response - Thank you so much for the fantastic 5-star rating, Melody! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 15, 2024
larry S
Showed up oh time. Had the proper part to repair the unit. He was very knowable. Had it operating right away and back together very quickly. Great job.
Customer service response - Thank you for recognizing our timely and efficient service; we're thrilled we could get your unit up and running quickly. Your satisfaction is our top priority, and we appreciate you choosing our team for your appliance repair needs.
Sears Home Services on July 11, 2024
G C
Our Technician Richard 'Rick' was professional, kind, fast, and was on time. Good Work!
Customer service response - Thank you for your kind words and for recognizing Rick's professionalism and efficiency. We're thrilled to hear you're satisfied with our service!
Sears Home Services on July 03, 2024
John W
Keith was great! Knew what he was doing and got the job done in no time. Highly recommend Sears Repair and especially Keith.
Customer service response - Thank you for your kind words and recommendation! We're thrilled to hear Keith provided excellent service.
Sears Home Services on June 30, 2024
Ricki T
Austin was the most professional and knowledgeable technician to date. He explained everything to me in ways I could understand. A pleasure to work with. Sears got a great technician in Austin.
Customer service response - Thank$austin, we are thrilled to hear about your positive experience with Austin and appreciate your kind words about his professionalism and knowledge. Thank you for choosing us for your appliance repair needs!
Sears Home Services on June 30, 2024
Julie L
Austin seemed to know about refrigerators and his opinion was that the opening and closing of the freezer door over 12+ years could cause the fragile wires to rub together or even partially sever causing the sporadic non -function of the water dispenser. That is the definition of wear and tear.
Customer service response - Thank you for sharing your experience. We're glad Austin could help diagnose the issue with your refrigerator's water dispenser and appreciate your understanding of the appliance's wear and tear over time.
Sears Home Services on June 27, 2024
Chris C
Tech was real cool, loved my dogs. He fixed up my washing machine and went on his way. Nice and professional guy.
Customer service response - Thank you for sharing your positive experience; we're thrilled to hear our technician made a good impression and successfully repaired your washing machine. Your feedback is greatly appreciated!
Sears Home Services on June 27, 2024
Kathleen C
Our technician, Glenda did a great job. She was very personable and knowledgeable. We did however have a very difficult time beforehand reaching customer support to set up our appointment. Not being able to reach a human was extremely frustrating. Sears needs to have a number where one can actually talk to someone when the auto bot can’t understand what the issue is!!
Customer service response - Thank you for acknowledging Glenda's hard work and expertise; we're glad she could assist effectively. We apologize for the inconvenience in reaching our support team and are working on improving that experience.
Sears Home Services on June 27, 2024
RaDonna M
Keith was very professional and accommodating. The parts he needed were not at his disposal and would have taken up to 2 weeks, and he went above the call of duty and made it happen. We appreciated his committmemt to customer service.
Customer service response - Thank you for acknowledging Keith's dedication to customer service and for understanding the challenge with the parts availability. We're thrilled he was able to meet your needs!
Sears Home Services on June 27, 2024
Tharen P
The technician was very friendly and professional.
Customer service response - Thank you for your kind words regarding our technician. We strive to provide only the best service to our customers.
Sears Home Services on June 27, 2024
