6929 S Memorial Dr Reviews

Never use Sears Home Repair Service. They charged me 721.21 to repair my refrigerator. My grandson in-law bought the part and repaired it. I canceled the service order the same day, and they have still not refunded the 587.21 they charged me for the repair they did not perform. I had to call my bank to dispute the charge because you cannot talk to a person anymore, and their AI system doesn't give an option for refund inquiries.

Tries to charge u 645 dollars for a pump

If you don’t want get fleeced, DO NOT use these people. The technicians are wonderful but the billing is atrocious. I needed a new gasket for my freezer drawer and the cost of the gasket from LG is $85.94, Sears charged me $157.90. The worst part, is the technician was at my house for 15 minutes total. He pulled the old gasket out and snapped the new one in. For this, I got charged $319.95 for labor. He accomplished this in less than 5 minutes. I realized that I am a female and they took full advantage of that. So, buyer beware. These are not honest people.

DO NOT USE THIS SERVICE. THEY WILL CHEAT YOU. To bad you cannot give negative stars. The person they sent to my house was not even going to look at my refrigerator! I had to verbally beg for him to do his job. Without even giving it a glance said it could not be fixed! He arrived 45 min early then did not want to give me time to empty the unit so he could even do a cursory assessment. Took me alittle less than 8 min to completely empty it. He said once again, before assessing it, it could not be fixed. When i finally got him to look at it, he saidthat it had been over filled and he needed to be paid before he could leave. He did remove a panel that I requested him to do. This was a 3,000 dollar refrigerator. He did nothing to help or fix or anything! DO NOT USE THIS SERVICE! Just try to speak with a human being on the phone and you will see how difficult (impossible) that is. No person to talk to, so I tried to get email address. No address received. Then I texted through their A.I. creature and got to Kendal, who may or may not have been a person. He gave me an email address that did not work. I copy/pasted the address and it did not work. Dishonest!

The ice maker is still not working after supposedly being repaired.

The guy was quick to come out, but he needed to order the part. Took our money and keeps canceling follow up appointments. And I am still trying to get my money back. It is all AI driven so you can’t talk to a real human. Run from this company as fast as you can!!

Nice guy but he told me parts were not available anymore yet I can find them on amazon. Instead of testing sensor and harness or stator, claimed id need whole new motor for $1200. Just doesn’t seem right.

Terrible, did not even attempt to do the job. Informed me since the tag with the model number is missing I have to get a new service provider. Apparently, other repair companies can fix it but not Sears. I guess Sears is stupid or they think I am. The dude just wanted to go home. No attempt was made despite the fact I had all the original paperwork.