6929 S Memorial Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ricki T
Austin was the most professional and knowledgeable technician to date. He explained everything to me in ways I could understand. A pleasure to work with. Sears got a great technician in Austin.
Customer service response - Thank$austin, we are thrilled to hear about your positive experience with Austin and appreciate your kind words about his professionalism and knowledge. Thank you for choosing us for your appliance repair needs!
Sears Home Services on June 30, 2024
Julie L
Austin seemed to know about refrigerators and his opinion was that the opening and closing of the freezer door over 12+ years could cause the fragile wires to rub together or even partially sever causing the sporadic non -function of the water dispenser. That is the definition of wear and tear.
Customer service response - Thank you for sharing your experience. We're glad Austin could help diagnose the issue with your refrigerator's water dispenser and appreciate your understanding of the appliance's wear and tear over time.
Sears Home Services on June 27, 2024
Chris C
Tech was real cool, loved my dogs. He fixed up my washing machine and went on his way. Nice and professional guy.
Customer service response - Thank you for sharing your positive experience; we're thrilled to hear our technician made a good impression and successfully repaired your washing machine. Your feedback is greatly appreciated!
Sears Home Services on June 27, 2024
Kathleen C
Our technician, Glenda did a great job. She was very personable and knowledgeable. We did however have a very difficult time beforehand reaching customer support to set up our appointment. Not being able to reach a human was extremely frustrating. Sears needs to have a number where one can actually talk to someone when the auto bot can’t understand what the issue is!!
Customer service response - Thank you for acknowledging Glenda's hard work and expertise; we're glad she could assist effectively. We apologize for the inconvenience in reaching our support team and are working on improving that experience.
Sears Home Services on June 27, 2024
RaDonna M
Keith was very professional and accommodating. The parts he needed were not at his disposal and would have taken up to 2 weeks, and he went above the call of duty and made it happen. We appreciated his committmemt to customer service.
Customer service response - Thank you for acknowledging Keith's dedication to customer service and for understanding the challenge with the parts availability. We're thrilled he was able to meet your needs!
Sears Home Services on June 27, 2024
Tharen P
The technician was very friendly and professional.
Customer service response - Thank you for your kind words regarding our technician. We strive to provide only the best service to our customers.
Sears Home Services on June 27, 2024
Jim S
The service repairman was 5 star. But the process taking a month to get my washer repaired is unreal. That’s why I’m canceling my service contract.
Customer service response - A big thank you, Jim, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 27, 2024
Samy M
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 20, 2024
Christopher M
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 19, 2024
Elsworth J
Every time I have ever used sears repair service they have did a good job
Customer service response - Thank you for sharing your positive experiences with Sears repair service. We're glad to hear our team has consistently done a good job for you.
Sears Home Services on June 16, 2024
