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6929 S Memorial Dr Reviews
Read reviews from customers who used our services at 6929 S Memorial Dr
Total reviews
317
Average Rating
4.6/5
eric N,
Customer service response - Thanks for the great rating, Eric! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1784155918746
Austin was on time, courteous, and knowledgeable
Sam R,
Customer service response - Thank you for your review, Sam! We're happy to hear that Austin was on time, courteous, and knowledgeable.
Sears Home Services on 1768441843090
Had problems with appointments, tech did not clean up black grease be for he left.
Lloyd O,
Customer service response - Thank you for your feedback, Lloyd. We apologize for the issues with appointments and the oversight in cleanup, and we appreciate your input to help us improve.
Sears Home Services on 1762142727403
The technician were great an courteous the problem was I had to wait 6 weeks to fix the cooktop. They kept sending the wrong part. It was a long wait.
Maria C,
Customer service response - We're glad to hear the technicians were great, Maria. We apologize for the long wait and the issues with the parts, and we appreciate your feedback to help us improve.
Sears Home Services on 1759801382558
Appointment was postponed twice
lo P,
Customer service response - We apologize for the inconvenience caused by the appointment postponements. Thank you for your patience and understanding.
Sears Home Services on 1724123465089
This is difficult The technician was a 5 The service was a 2 Scheduled repair didn't show up Didn't communicate Waiting on parts Parts arrived.... no communication. THEN THEY MESSAGED & CALLED DAILY AS IF IT WAS ME WHO DIDN'T SHOW UP SHE DESERVES A RAISE FOR PUTTING UP WITH OFFICE & SCHEDULING Technician was above and beyond fabulous
Kimberly O,
Customer service response - We apologize for the communication issues and the inconvenience it caused; your feedback is invaluable to us for improving. Thank you for recognizing our technician's hard work.
Sears Home Services on 1721210553125
The technician was pleasant. The problem was not fixed. It is still leaking.
Sherrie S,
Customer service response - We apologize that the issue remains unresolved and appreciate you bringing this to our attention. Please reach out to us so we can rectify the situation promptly.
Sears Home Services on 1720150685168
Rick did a great job when he got here. The five (5) no show appointments before were uncalled for. Waited from 8am to 5pm...no call of cancellation.
Megan M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1751418891882
Extremely frustrating experience. Technician left washer and dryer out of position. He told me we needed an electrician, because the dryer wasn’t getting any power, when he had unplugged it while moving it. Unable to talk to anyone to check on the part that was back ordered.
David H,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744675622162
Sears man came to our house today. He coulded not find the leak in our Washing Machine. Last week another Sears person installed a new pump and shock absorbers. After that, the washer continued to leak. I want another visit, and this time we will run an entire cycle and he/she can see the leak. The leak now is even worse than before and could cause a problem with the wooden floor outside of the laundry room. HELP!
James B,
Customer service response - We're really sorry to hear about your experience, James. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722906460238
