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6929 S Memorial Dr Reviews
Read reviews from customers who used our services at 6929 S Memorial Dr
Total reviews
301
Average Rating
4.6/5
Austin was professional. Dealing with Sears is an experience I will not repeat. Took over a month to get a $54.00 part delivered. Service to replace part was scheduled time and again without ever contacting me for agreed date and time. Thinking the majority of the world doesn't work on Sears' schedule. I know mine doesn't. WILL NOT call them again. I'd rather do without a microwave for the rest of my life than to deal with Sears again.
Rhonda R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1742181363460
They are very good in talking when you schedule. Their techs are not skilled. The person direct 2 hours finding problem with our dishwasher. He could not tell us what was wrong. He just reset the error code and reassembled it. It worked for a while but showed the same error code again. There is no way to contact them again because the phone call is handled by an AI automated response.
N A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735532546688
Appointment was set up from 8-12pm lady(Glenda)calls me at 10:18 am and tells me I’m next and should be there after asking directions to my house. She calls me at 2:25 after I left to go do errands and I told her my son will be there in 5 minutes she refused to wait and then she texted me at 2:34 saying she has to go and for me to reschedule the appointment ! Seriously I’ve been without a stove for 5 days
Geneva L,
Customer service response - We apologize for the trouble you've faced, Geneva. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731251642170
Did not fix the issue. Not even close. When my son brought to attention that the seals were still leaking he said it was to late he had already closed the ticket. There were 2 forms emailed to me one was a release for damages. Both were supposedly signed by me.THEY WERE NOT. NEVER LET SEARS DARKEN YOUR DOOR.
Mk,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1730387260577
We're still waiting for someone to contact us about replacing the deepfreeze.( Attention we are still waiting for someone to let us know what is going to be done about the deepfreeze .
Shela V,
Customer service response - We apologize for the trouble you've faced, Shela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725419549225
A ripoff. Tech lacked familiarity with the washer and was unable to diagnose or repair because he could not remove pump access panel. Recommended calling another repair company which I did. They easily diagnosed and repaired no problem. Sears charged $119 for a failed inspection.
John M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721961851761
Angela M,
Customer service response - Hi, Angela, we are sorry to see we didn't meet your expectations with Sears Appliance Repair. If you would like to provide us with more details, we would be happy to hear anything we can do to ensure you have a better experience next time. Please send us a direct message at Facebook.com/SearshomeServices/.
Sears Home Services on 1719918713299
Worst company ever. Misdiagnosed, made me pay up front for part that wasn’t needed,(over $700), still haven’t received refund, told me could not fix part it needed after several service calls (one which no one showed). You cannot talk to anyone, if you can, they will not help. DO nOT USE this company!!!!!!!!
Susie A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719790961915
The technician was very unprofessional. Refused to work on my washer because he visually couldn’t see the model number on the unit even through I had the model and serial number on my paperwork from Best Buy. Not to mention a picture of it. Would not recommend using them for any kind of repair issues.
Leah H,
Customer service response - Thank you for taking the time to bring this to our attention, Leah. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705907420441
Tech was great but wasn’t able to resolve the issues
Greg T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707291308211
