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1901 S Yale Ave Reviews
Read reviews from customers who used our services at 1901 S Yale Ave
Total reviews
230
Average Rating
4.7/5
Unprofessional
I only give austin two stars because in the end He solved the problem. He was very unprofessional and did not want to check out the washer just in case It was another issue. What he said didn't fix the problem. He said that he could not unhook and hook water hoses to the washing machine. Which I had to do myself in order for him to trouble shoot. Additionally, he was very rude to me in his tone. In his action, he rolled his eyes he hum hoed and sighed. He Was also rude to my husband whenever he called because he could not find our home. He needs a lesson in professionalism And customer service.
Kevin S,
Drumright, OKCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707517513879
No Fix
Service was for fixing uneven mowing. The mower continues to mow unevenly and the belt smoked and came off the deck. Tech cleverly test mowed an area very lightly so that we could not see that it was not improved. The mower is old and if it was not fixable he should have said so.
Robert W,
Tulsa, OKCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344836026
Never showed up
The technician never showed up at the required time on my account, which was order 000842011010171 he put that nobody answered the door when I called Sears. He wrote down that no one answered the door and no one ever came to my house. I've been sitting here waiting all day Since 8 AM and now it's 2 o'clock and they told me I have to reschedule
Mike R,
Owasso, OKCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1726952503997
Range repair
Your service tech shattered my glass oven door! I'll be calling your office!
Pat T,
Tulsa, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725669062903
SAD SAD to rate this as a poor experience
This is the 12th visit since 10/24/23. Still NOT WORKING - I am seeking assistance from the BBB & a private attorney due to the number of visits and no repair. I know the techs have tried everything, why will they not replace? Whenever I call, it's another bunce of different BS.
DH,
Oologah, OKCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] Thank you.
Sears Home Services on 1723155520086
The ice maker
Broke the new ice maker and the next technician didn't know how to fix it
Richard M,
Tulsa, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721339519085
Almost, But no Cigar!
As well meaning, etc. as Austin seemed I was a little shocked when our freezer still had a couple of small problems (that I may could have fixed) that went completely unnoticed. I realized this a few hours after he had left and the freezer was beeping at me again that the temp was going down and the door was ajar. I had to call back to request another service call to complete the repair. Austin "almost" got it right ... but, not so. Even though he was nice, I cannot leave a high mark.
Dorothy M,
Tulsa, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721079616621
Not repaired
The freezer side of the refrigerator is still not working, I waited the twenty four hours for the temperature to drop but it is still reading 58 degrees. I have checked to make sure that the settings are set correctly. So the technician needs to return.
Hi Robert G,
Mannford, OKCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719089200223
6th repair
After being rescheduled two times and never being advised. This was the 6th visit. Parts replaced. STILL NOT FIXED
WH,
Oologah, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1717710008743
Unprofessional
I'm not sure she deserves one star. First never called to confirm my appt for 8a-5p till after 5pm. Then tried to get out of coming. Arrived nearly 6pm and complained the whole time. Why is it hot in here and didn't realize it was going to be a tight space where the washer was housed. Maybe it's time to find a new job if you are that unhappy.
Victoria C,
Sperry, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1709659914196