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1901 S Yale Ave Reviews
Read reviews from customers who used our services at 1901 S Yale Ave
Total reviews
230
Average Rating
4.7/5
Good service
Rick was quiet, quick, and polite. He got my stove at least partially working so I can cook even if he couldn't fix everything.
Kevin S,
Tulsa, OKGreat service worker but it did not fix the issue
The refrigerator still does not work. Been trying to get it fixed for 3 months.
Shelby P,
Tulsa, OKKenmore
Mitch was efficient and follow up and followed through. Keep up the good work.
Fue M,
Tulsa, OKRick was very professional and found the problem
Rick was great. The first tech that came out did not have a clue. Rick came out to install the parts the first tech thought was the problem. Rick found that she didn't get to the actual root cause. The only reason I only gave 4 stars is because of his association with A&E Sear Home Services. They have the most impersonal phone, website and overall support. You are not allowed to talk to anyone live except on chat. On chat they only have so much information (and I think most of them are overseas). If a part is backordered (like mine was), they only notify you thru email that the part is delayed with no estimated date. Several agents I conversed with would or could not find an estimate until the last one (I think her name was Karen Green) was able to tell me the part would ship in the next couple days and would be arriving this week. If I clicked the status of my service on Monday(8/7/23), it still said the part was still on backorder while I had the part in my hands. I would find another company to fix your appliance. Their customer service just plain sucks. But if A&E sends Rick, at least you got one that will figure it out.
Keith,
Oologah, OKRefrigerator repair
I was kinda disappointed my technician could not diagnose my situation with the fridge was. I was asked to wait another 24-48 hours and see if it held temperatures. STILL WARM MY FRIDHE IS FOODS NO GOOD NOW
Ruth G,
Tulsa, OKRefrigerator Ice Maker Repair
Unfortunately, I need to inform you that the ice machine is still not working. The repairman arrived first thing this morning around 9:00 AM, but as of 4:30 PM, the machine remains non-functional. The repairman mentioned that he left the ticket open in case he needed to return, and it appears that will be necessary. Could you please arrange for him to come back as soon as possible to resolve this issue? Thank you for your prompt attention to this matter. Best regards, Wayde Normandin
Wayde N,
Collinsville, OKSo so
Very polite Would prefer a non-smoker could not find the issue
Lisa H,
Sperry, OKToo much in a rush
He showed up 30min early, he wanted to show up and just turn around and leave without even trying anything to fix my fridge. He did end up staying but said it could not be fixed before he even looked inside. I have gotten bad news from repairman before but none made me feel so upset like this one did. I will not use you again, ever.
Lou N,
Tulsa, OKCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1780084452696
Service repair
Austin was very nice but I'm not sure he knew what to do. I had requested 2 men because it is a large unit, this was my second visit. He had trouble from the start, he was on the phone getting instructions for over an hour off and on. Finally declared someone would contact me. The temperature will be going up and it will be like an oven! I am a third generation Sears user but I regret ever buying from Sears now. It's hard to get any satisfaction on the phone because the representative isn't in the US and gives Pat answers and is hard to understand to boot!
Jackie H,
Tulsa, OKCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728509704976
Service Order Closed Without Verifying Satisfactory Function
Austin came as a result of a home warranty claim. Austin was on time, courteous and orderly with his assessment and performed a repair, but left without fully verifying proper function. We attempted to use as soon as Austin left and washer is non-functional. Austin would have noted that if he had tested full functionality after his repair. Attempted immediate contact with Austin on the number he called from without success. Attempted a call back to warranty company within 2 hours of repair and was told that Austin had not communicated with the warranty company regarding the repair or worked performed which would delay any determination. Warranty company would attempt to reach out to Sears Home Services for verification of work performed. Next day, did not receive a call or text or any communication from Austin, from Sears Home Services, or from warranty company. Attempted contact to Sears Home Service referenced the work order number but was informed work order had been closed and the repair was complete and no further action would be performed. However, the "completed" repair didn't actually bring the appliance to full functionality. Sears Home Service said they could not amend the work order and could not request a follow-up with Austin and that I would have to initiate the follow-up myself through our warranty company. After calling warranty company a second time, was informed there was no communication from Sears Home Services and would have to request another technician visit. After 2 weeks down and now an additional week to wait (Sears couldn't send a technician for another 7 days even though we were told the work order would receive high priority) for reassessment, possible additional parts order and more waiting, decided to cut our losses, cancel the claim, junk the machine and just buy a new one because our busy family couldn't wait for 2 more week's back and forth with no resolution. We wish Austin had checked his work. Might have changed this outcome.
Frustrated Home Owner,
Sand Springs, OKCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1725138742962