1001 S Main Reviews
Showing most recent reviews from verified customers of Sears Home Services
M G
Our tech Randal was FANTASTIC! He was friendly, knowledgeable, and quick! Thank you so much!
mark K
Carol H
Nice guy. Thanks!
Customer service response - Thank you for your review, Carol. We're glad to hear you had a positive experience!
Sears Home Services on March 17, 2025
Julie A
Tarrance was knowledgeable and helpful. Getting the parts took time...backorder issues.
Customer service response - Thank you for your feedback, Julie. We're happy to hear Tarrance was knowledgeable and helpful, and we appreciate your patience with the parts delay.
Sears Home Services on March 12, 2025
Tawanna G
It has not made any ice, and the freezer light is off. This is originally how it all started. It shows the fridge is 37° but the thermometer shows 50°. It was showing 37° when it was broke and it was 70° in the fridge.
Customer service response - Thank you for your feedback, Tawanna. We're sorry to hear about the ongoing issues with your fridge and will use your feedback to improve our services.
Sears Home Services on December 29, 2024
Cindy R
Customer service response - Thank you for awarding us a solid 4-star rating, Cindy! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on June 20, 2024
John G
Customer service response - A big thank you, John, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 18, 2024
Shelley P
We are happy with the repair it solved our problem. Communication was great. Rec'd several emails regarding the status at every step. The only downside is the $500 price tag for replacing a water valve.
Customer service response - We're glad the repair solved your problem, Shelley. We appreciate your feedback on the pricing and are happy to hear communication was great.
Sears Home Services on May 11, 2025
Ray C
After being scheduled for three times, service tech make it to our house. Communication was very poor. Don't like the AI help. Never was told the service man was not coming, they just never came and we had arranged our schedule to accommodate the appointments. The service man that finally came today was fine.
Customer service response - We apologize for the poor communication and scheduling issues, Ray & Karen. We're glad the service technician was satisfactory today and appreciate your feedback.
Sears Home Services on May 04, 2025
Myrna C
He fixed the machine, but his attitude and behavior didn't give a strong sense of confidence. Certain comments he made have me worried if the machine will have more issues later. Spent a lot of time sitting and petting the dogs.
Customer service response - We're sorry to hear that your experience with our technician's demeanor and comments were not reassuring and will use your feedback to improve. We're glad your machine was fixed and thank you for taking the time to provide your review.
Sears Home Services on June 16, 2024
