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1001 S Main Reviews
Read reviews from customers who used our services at 1001 S Main
Total reviews
148
Average Rating
4.7/5
Cindy R,
Customer service response - Thanks for the great rating ! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1771459349694
Arrival times are too wide a variance. You need to provide a shorter arrival window and you should arrive in that window.
Felix W,
Customer service response - Thank you for your review, Felix. We appreciate your feedback and will work on improving our scheduling to provide a shorter arrival window.
Sears Home Services on 1763013863960
Did great. Thanks!
Carol H,
Customer service response - Thank you for your review, Carol. We're glad to hear you had a positive experience!
Sears Home Services on 1742253535430
Tarrance was knowledgeable and helpful. Getting the parts took time...backorder issues.
Julie A,
Customer service response - Thank you for your feedback, Julie. We're happy to hear Tarrance was knowledgeable and helpful, and we appreciate your patience with the parts delay.
Sears Home Services on 1741825839489
It has not made any ice, and the freezer light is off. This is originally how it all started. It shows the fridge is 37° but the thermometer shows 50°. It was showing 37° when it was broke and it was 70° in the fridge.
Tawanna G,
Customer service response - Thank you for your feedback, Tawanna. We're sorry to hear about the ongoing issues with your fridge and will use your feedback to improve our services.
Sears Home Services on 1735531492955
Cindy R,
Customer service response - Thank you for awarding us a solid 4-star rating, Cindy! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1718934224435
John G,
Customer service response - A big thank you, John, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1710738330256
Giving a window of 8am-5pm is not very helpful. My tenant had to wait all day because we never knew when they were coming. I got a text around 3:30 saying he was on the way and then didn't show up until almost 5. Was rude when he was there, said it would be 2-3 hrs when he got there and either go to back room or open windows (98 degrees outside). Took almost 4hrs. When it says he available until 5, we figure work will be complete by then, as plans were made for that evening. First time the person was sent out, they hadn't received the updated contact info or the address that the service was supposed to be at. So I had to call back to get it reset up and make sure the correct info was sent, he wasn't going to go there without the correct information. I could never get a live person on the phone to discuss anything with, always AI. I don't know how to get a hold of the local place it kept going to the same automated service First time we had this part replaced fridgidaire with warranty used a different place. I'll request them again next time. after talking to my typical repair person, it doesn't appear there was a problem but apparently this service person didn't know when the issue was described and specific info shared.
Cassie F,
Customer service response - We apologize for the scheduling and communication issues, Cassie. We appreciate your feedback and will work on improving our service and ensuring better experiences in the future.
Sears Home Services on 1754877126351
We are happy with the repair it solved our problem. Communication was great. Rec'd several emails regarding the status at every step. The only downside is the $500 price tag for replacing a water valve.
Shelley P,
Customer service response - We're glad the repair solved your problem, Shelley. We appreciate your feedback on the pricing and are happy to hear communication was great.
Sears Home Services on 1747025803211
After being scheduled for three times, service tech make it to our house. Communication was very poor. Don't like the AI help. Never was told the service man was not coming, they just never came and we had arranged our schedule to accommodate the appointments. The service man that finally came today was fine.
Ray C,
Customer service response - We apologize for the poor communication and scheduling issues, Ray & Karen. We're glad the service technician was satisfactory today and appreciate your feedback.
Sears Home Services on 1746399280384
