1001 S Main Reviews
Showing most recent reviews from verified customers of Sears Home Services
Beth N
Did not show up to fix the washer, but yet it was marked completed and a receipt was sent. I can't get a hold of anyone!
Customer service response - We apologize for the trouble you've faced, Beth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 23, 2024
Yvonne R
Nobody showed up to rate. Got message saying technician was on way. Half hour later wanted me to rate. I can not rate something or someone that has not showed. When I called company they said they couldn't help because tech said he was there and installed new part and closed the work order. The new part is since sitting on top of my appliance. Company will not help since repair tech lied.
Customer service response - We apologize for the trouble you've faced, Yvonne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 23, 2024
Barbara T
The service man was courteous however when he was leaving he said it was fixed (he had installed the part that had been ordered) and I had to take a phone call as he was telling me this. Today, September 7, 2024 I did my first load of laundry since he installed the part on September 5 and the machine did the same thing as before he worked on it, did not fill on rinse cycle. I am very unhappy as i do not want to pay another $100 for a service person to come again and not fix it.
Customer service response - We apologize for the trouble you've faced, Barbara. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 07, 2024
diane
Michael was great. Very polite and he listened to my concerns. Sears on the other hand is TERRIBLE! I will NEVER use this company again! They were here to fix my dryer 5 times. Each time for the same problem! 3 no shows!!!! I waited all day 3 different times for a technician to come per email from Sears and no one came. No one called to reschedule. Sears service SUCKS!!!! The call center is awful. I left messages for a manager to call me 2 weeks ago, still no call back!! No one wants to actually help me get to the bottom of my dryer issue. My dryer is only 1 1/2 years old. I’ve never in my life have been so frustrated with a company!
Customer service response - We apologize for the trouble you've faced, diane. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 25, 2024
Bill D
I spent 20 minutes talking to a stupid computer! All I want is a wash machine belt and a REAL person to talk to!!
Customer service response - Thank you for taking the time to bring this to our attention, Bill. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 17, 2024
