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3201 W Main St Reviews
Read reviews from customers who used our services at 3201 W Main St
Total reviews
141
Average Rating
4.5/5
Serviceman came out , did a diagnostic. I ask him to do a complete run of the washing machine before he left and he told me it was not necessary. I still have a non working washer, please send someone out that can fix my machine which has already been paid for.
Kay B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1751868933835
When I provided the model and serial numbers at the time I made the service appointment they said it was so the technician could be prepared to fix my Kenmore washer that wasn't draining. I figured it needs a water pump. They could have asked me if I still wanted service since the parts are discontinued and I would have said no. No one checked on parts availability until they could charge me and leave me with nothing. *Update: I'm trying to figure out if used parts are a possibility, pulled this out of the pump drain hole.
oneofmanyCrowned R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750208792394
Leonard was great! Unfortunately customer service is awful 4 rescheduled. Took over 10 days. Last minute cancelations. Had our part for over a week,but kept getting canceled saying part would not be here. No live people to talk to. If it hadn't been for our tech, Leonard I probably would still be waiting! I will never use this service again. Unbelievable how they operate!
Kathy,
Customer service response - We're really sorry to hear about your experience, Kathy. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749775353657
He broke my folding table
craig R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749603183785
Did not fix the problem
Angela K,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1748394138598
Johnny finished the job. His part of the repair was great. The rest of the story was a nightmare. Read the photo below.
Richard P,
I'm editing this review after Sears' response. Very polite response that didn't mean a thing. The information they needed is in this review but I also sent them a message like they requested. NO RESPONSE FROM SEARS! Original review: First I had to wait two weeks for a technician to come and fix my A/C. Within 24 hours, it was having the same issue as before! They tell me so sorry but it will be another two weeks for them to get someone back out! TERRIBLE SERVICE!
OW T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719283595341
Worst experience I have ever had. They took my money months ago and my appliance is not repaired, and it is impossible to get in contact with a person. Save yourself the annoyance and do not use sears home appliance.
Brock T,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1714702935618
He did a great job but almost $400 for a $30 part is crazy. Talk about sticking ut to someone. I had to replace this part before. Took me about 30min and the part cost me around $25. This is what happens when you are out of town for a few days and have to get things done. Never again!
Eric W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1710992820188
I just cancelled the second reschedule of my service appt. Yesterday they rescheduled day of before 8am and just now- last minute - they rescheduled today’s appt for tomorrow. Super disappointing. I’ll be looking for another option going forward.
H. A,
Customer service response - Thank you, H., for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1705485905244
