3201 W Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jim T
The tech was very knowledgeable and very professional !
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that our technician was knowledgeable and professional during their visit. We appreciate your feedback.
Sears Home Services on February 05, 2024
Mike K
Showed up late but got the job done.
Customer service response - Thank you for your review, Mike! We're glad to hear the job was completed, and we apologize for the delay.
Sears Home Services on July 08, 2025
Rhonda H
Leonard fixed the dryer but he didn't let me know when he was leaving and he didn't get the unit all the way back in it's original position.
Customer service response - Thank you for your review, Rhonda. We apologize for the oversight and appreciate your feedback; we'll ensure better communication in the future.
Sears Home Services on April 21, 2025
Kelley J
Barbara E
It’s not fixed
Customer service response - We apologize for the unresolved issue, Barbara. Please contact us directly so we can address the problem promptly.
Sears Home Services on February 01, 2025
Robin W
Michael, did a good job, and listen, about what's the problems was doing.and fix the problem.faster by knowing what it was doing.it, can be a blessing, when we work together. Thank you all, for getting it going.and have a wonderful night.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 13, 2024
Kay B
Serviceman came out , did a diagnostic. I ask him to do a complete run of the washing machine before he left and he told me it was not necessary. I still have a non working washer, please send someone out that can fix my machine which has already been paid for.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 07, 2025
oneofmanyCrowned R
When I provided the model and serial numbers at the time I made the service appointment they said it was so the technician could be prepared to fix my Kenmore washer that wasn't draining. I figured it needs a water pump. They could have asked me if I still wanted service since the parts are discontinued and I would have said no. No one checked on parts availability until they could charge me and leave me with nothing. *Update: I'm trying to figure out if used parts are a possibility, pulled this out of the pump drain hole.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 17, 2025
Kathy
Leonard was great! Unfortunately customer service is awful 4 rescheduled. Took over 10 days. Last minute cancelations. Had our part for over a week,but kept getting canceled saying part would not be here. No live people to talk to. If it hadn't been for our tech, Leonard I probably would still be waiting! I will never use this service again. Unbelievable how they operate!
Customer service response - We're really sorry to hear about your experience, Kathy. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 12, 2025
craig R
He broke my folding table
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 10, 2025
