3201 W Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Richard P
Johnny finished the job. His part of the repair was great. The rest of the story was a nightmare. Read the photo below.
OW T
I'm editing this review after Sears' response. Very polite response that didn't mean a thing. The information they needed is in this review but I also sent them a message like they requested. NO RESPONSE FROM SEARS! Original review: First I had to wait two weeks for a technician to come and fix my A/C. Within 24 hours, it was having the same issue as before! They tell me so sorry but it will be another two weeks for them to get someone back out! TERRIBLE SERVICE!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 24, 2024
Brock T
Worst experience I have ever had. They took my money months ago and my appliance is not repaired, and it is impossible to get in contact with a person. Save yourself the annoyance and do not use sears home appliance.
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on May 02, 2024
Eric W
He did a great job but almost $400 for a $30 part is crazy. Talk about sticking ut to someone. I had to replace this part before. Took me about 30min and the part cost me around $25. This is what happens when you are out of town for a few days and have to get things done. Never again!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on March 20, 2024
H. A
I just cancelled the second reschedule of my service appt. Yesterday they rescheduled day of before 8am and just now- last minute - they rescheduled today’s appt for tomorrow. Super disappointing. I’ll be looking for another option going forward.
Customer service response - Thank you, H., for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on January 17, 2024
Sherrie A
Service was just fine. My complaint is that I was rescheduled twice without any warning until the last minute.
