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5000 Great Northern Mall Reviews
Read reviews from customers who used our services at 5000 Great Northern Mall
Total reviews
196
Average Rating
4.8/5
Poor customer service!
The technician was fine. But I would never recommend Sears service because my scheduled appt. Last week was a no show. No notified me as to why. I was unable to speak to a human even though I tried phone , chat, email. Poor customer service!
Iris P,
Westlake, OHCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1777585322559
Dishwasher repair
Used my dishwasher last night. Still have same problem. He did not fix it. I want my money refunded or come back and fix it
Janey B,
Rocky River, OHCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1769554157261
Lawn mower repair
Excellent Mower was fixed and running better than it has in years!
Robert W,
Avon, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729556204968
Very bad experience
Called sears to repair my refrigerator, the technician came and said that he cannot repair a built in fridge and couldn't find the model of the fridge, so no service was provided and he left. Then 5 minutes later I was able to find the model number inside the fridge, so I called him back and he wont answer although I am seeing him still standing in his van on the street. 2 minutes later he comes in stating that he needs to collect the deductible!!! This is insane and unethical, why should I pay him a deductible and no service is provided?
Rami H,
Westlake, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1718918575953
Completely bad experience will never hire again
We weren't sure if the technician knew what he was doing or if the diagnosis was correct. He wanted to replace everything because he didn't know what was going on. We didn't go with the repair analysis because I didn't want him in my house anymore. He didn't really know how to test water to the fridge and kept guessing as to whether water was getting there. I would have normally paid the repair but did not want to deal with your company anymore. Advice: concentrate on what customer wants, a repaired refrigerator not a home warranty. The effort should be to know about repair and diagnostics. Completely unsure of the parts would fix the problem. I can't believe I wasted time and money and still don't have a working refrigerator
Mike A,
Westlake, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492081931
Terrible service from Sears
Called for refrigerator service on 9/14/23. Technician came out 9/25. He thought he fixed it, left and broke again after 3 hours. It was the same error code. Called that day and he was to return that day and never did. A new appointment was set for 10/2. No one ever showed up instead I get an e-mail changing the appointment date to 10/11. Technician shows up on 10/11, thought he fixed it and 4 hours later broke again. Same error code. I called and was told they can't come out til 10/17. Unacceptable. I then spoke to the care team dept told them how disappointed I am in sears service and I wanted to talk to a supervisor. Didn't get to talk to supervisor but I was advised someone would come back today. It's 5pm, hate to say it but I doubt if anyone will show up. Terrible service and when you call it's a computer and you go round and round. Sears just doesn't care!!!
Marilyn G,
Avon Lake, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697069948790