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1220 Russ Rd Reviews
Read reviews from customers who used our services at 1220 Russ Rd
Total reviews
31
Average Rating
4.1/5
He was very friendly and did his best to find out what was wrong
Diane Y,
Customer service response - Thank you for your feedback, Diane! We're glad to hear the technician was friendly and diligent in finding out what was wrong.
Sears Home Services on 1789667428454
They were very prompt and professional. I will definitely renew my warranty
Kaitlyn F,
Customer service response - Thank you for your feedback, Kaitlyn! We're glad to hear the service was prompt and professional, and we appreciate your decision to renew your warranty.
Sears Home Services on 1785425929220
The technician was awesome! However, the communication with the AI system that tells you when they are coming was awful!! I waited all day after 3 AI calls to only get a text at 5:45 saying my repair had been rescheduled!! This was Extremely frustrating after waiting ALL day
angel C,
Customer service response - Thank you for your feedback, Angel! We're glad to hear the technician was awesome, and we apologize for the frustrating communication with the scheduling system.
Sears Home Services on 1784842086823
Mike L,
Customer service response - Thank you for the amazing 5-star review, Mike! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781265334322
Michael A,
Customer service response - Thank you for the amazing 5-star review, Michael! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780086528584
Nancy R,
Customer service response - Thank you for the amazing 5-star review, Nancy! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779377429106
Kurt was extremely polite and quick to identify the problem and took his time to explain it in detail in a way that I could understand everything. Would definitely recommend.
Nick,
Customer service response - Thank you for your feedback, Nick! We're glad to hear Kurt was polite, quick, and thorough in explaining the issue.
Sears Home Services on 1777909744512
Christy M,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1771370920896
Kurt was wonderful! He communicated his time when he was on his way, is knowledgeable, friendly, and had a decent drive to get to us! He was super helpful and I would highly recommend him and his professionalism. 10/10, great experience!
Kami S,
Customer service response - Thank you for your glowing review, Kami! We're thrilled to hear that Kurt provided such a wonderful and professional experience for you.
Sears Home Services on 1762131373032
Well, the washing machine took a while to get fixed. It took a little too long I think because I also have a freezer that has been canceled twice and still has to be diagnosed and I’m not very happy with that area of service. The technician was great very nice and personable, you guys need to hire more help because people shouldn’t wait for a month or wait that long to get there appliances fixed.
Donna R,
Customer service response - Thank you for your feedback, Donna. We're glad to hear you found the technician personable, but we're sorry for the delays you've experienced and appreciate your patience.
Sears Home Services on 1759192924202
Jill R,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1755742121682
Jerri T,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1754639104020
Was told I would get $150.00 off if I purchased home warranty, said ok let me talk to my wife. Decided to go with home warranty, the person said I couldn't get that $150.00 off because I didn't do when tech was here. Had to order parts anyway. 3 switches for microwave door for $611.00 is friggin ridiculous
Mark R,
Customer service response - Thank you for your feedback, Mark. We're glad to hear you decided on the home warranty, but we're sorry for any confusion regarding the discount and the cost of parts.
Sears Home Services on 1753925016785
Chris B,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1753926508934
Got the job done in an efficient manner and was gone. Said to call if any trouble.
Philip C,
Customer service response - Thank you for your review, Philip! We're glad to hear the job was completed efficiently, and we're here to help if you need any further assistance.
Sears Home Services on 1752455616452
The gentleman did a wonderful job and was very pleasant. The repair was completed incredibly fast and works as expected. Habib had to come back and make adjustments, but just as the first visit, he was great and expedient.
Steven,
Customer service response - Thank you for your kind words and 5-star review! We're delighted to hear that you were pleased with the prompt and pleasant service.
Sears Home Services on 1726786926468
William D,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1724900050519
mary M,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1716883261882
Technician was professional and knowledgeable. He showed up on time and fixed the problem.
boarhog11,
Customer service response - Thank you for your positive feedback; we're delighted to hear about your satisfaction with our technician's professionalism and punctuality.
Sears Home Services on 1711928328126
The technician did an awesome job! Friendly, cordial and explained everything. Very satisfied with the service.
KB L,
Customer service response - Thank you for sharing your positive experience with our technician! We strive to provide friendly and informative service, and it's great to hear we've met your expectations.
Sears Home Services on 1711686496497
Greg,
Customer service response - A big thank you, Greg, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1710475152179
dan C,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1706157378682
Very polite and professional!
Tom H,
Very Professional
William A,
Customer service response - Thank you for your review and for acknowledging the professionalism of our service. We strive to provide the best appliance repair service possible.
Sears Home Services on 1707207158306
7 visitors in, the washer is more broken than we started with. The men coming to the house were fine, but the supervisor they had to call was not! There is no number to actually call and talk to someone about all of this either. They are wanting to only return the money for the labor and part. We should get all of it back at this point. Very disappointed in this business. We will never use this again, and I recommend no one else does either!
Lori W,
Customer service response - We apologize for the trouble you've faced, Lori. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782955114778
