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5053 Tuttle Crossing Blvd Reviews
Read reviews from customers who used our services at 5053 Tuttle Crossing Blvd
Total reviews
167
Average Rating
4.5/5
Christine M,
Customer service response - Thank you for the amazing 5-star review, Christine! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781920151085
My technician was amazing! He was a great trouble shooter, kind, and honest. Sears as a company is horrible. STAY AWAY. They charged me $628.63 for a name brand part, however, the GENERIC part that was sent to me from Amazon only cost $115. That's a significant price difference for an inferior, generic part. Sears is operating using almost entirely AI and it is impossible to speak to a human being. Even the response to my email seems to be generated from AI. They took no responsibility for their dishonesty and were unwilling to refund me for receiving a generic and not a name brand part. I will be following through with a complaint to the Better Business Bureau. Even Sears' feedback set up is dishonest. The star rating is the technician's performance evaluation.My technician did great and I don't want to punish him or hurt him by giving a bad review in his name. I have no way to honestly give a star rating to the company-which would be one star with a giant warning.
Kate L,
Customer service response - Thank you for your feedback, Kate. We're glad to hear your technician was amazing, but we're sorry to learn about your dissatisfaction with the pricing and communication issues. Please contact us directly so we can address your concerns further.
Sears Home Services on 1781878221746
niles O,
Customer service response - Thank you for the amazing 5-star review, Niles! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781123849224
Jackie C,
Customer service response - Thank you for the amazing 5-star review, Jackie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779900150437
Jeffrey J,
Customer service response - Thank you for the amazing 5-star review, Jeffrey! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778205994162
C S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1778114431969
The tech. was very courtious and professional. He diagnosed AC and said it need replaced . He took some parts off and and I didn't hear from again.
Melvin S,
Customer service response - Thank you for your feedback, Melvin! We're glad to hear the technician was courteous and professional.
Sears Home Services on 1777661806911
Candace O,
Customer service response - Thank you for the amazing 5-star review, Candace! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777310222098
Kurt was on time, courteous and did good work. My only complaint was that I could have bought a new washing machine for the cost of fixing a 22 year old machine.
Scott W,
Customer service response - Thank you for your feedback, Scott! We're glad to hear Kurt was on time, courteous, and did good work, and we appreciate your thoughts on the cost of repairs.
Sears Home Services on 1775777023218
Meagan N,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1774491078606
