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5053 Tuttle Crossing Blvd Reviews
Read reviews from customers who used our services at 5053 Tuttle Crossing Blvd
Total reviews
177
Average Rating
4.4/5
Allen U,
Customer service response - Thank you for the amazing 5-star review, Allen! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786380986919
Our refrigerator and freezer were not feeling as cold as they should be so we called Sears home repair. The compressor went bad which is under warranty, but the price for labor to install was over $1k. Sadly we aren’t repairing it for that price and a 30 day warranty. The service man was professional and explained what he was doing and the costs and options.
Melanie Y,
Customer service response - Thank you for your feedback, Melanie! We're glad to hear the service man was professional and clearly explained the costs and options for your refrigerator and freezer.
Sears Home Services on 1786104020586
Karen S,
Customer service response - Thank you for the amazing 5-star review, Karen! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783621334891
Knowledge of what the problem was great.
Debbie J,
Customer service response - Thank you for your feedback, Debbie! We're glad to hear the technician had great knowledge of the problem.
Sears Home Services on 1783515185019
He did a great job
Maria B,
Customer service response - Thank you for your feedback, Maria! We're glad to hear he did a great job.
Sears Home Services on 1783456897642
Chris S,
Customer service response - Thank you for the amazing 5-star review, Chris! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782927978803
Great guy! Was honest about how we need a new refrigerator.
Mark B,
Customer service response - Thank you for your feedback, Mark! We're glad to hear our technician was honest about your refrigerator needs.
Sears Home Services on 1782589207940
Christine M,
Customer service response - Thank you for the amazing 5-star review, Christine! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781920151085
My technician was amazing! He was a great trouble shooter, kind, and honest. Sears as a company is horrible. STAY AWAY. They charged me $628.63 for a name brand part, however, the GENERIC part that was sent to me from Amazon only cost $115. That's a significant price difference for an inferior, generic part. Sears is operating using almost entirely AI and it is impossible to speak to a human being. Even the response to my email seems to be generated from AI. They took no responsibility for their dishonesty and were unwilling to refund me for receiving a generic and not a name brand part. I will be following through with a complaint to the Better Business Bureau. Even Sears' feedback set up is dishonest. The star rating is the technician's performance evaluation.My technician did great and I don't want to punish him or hurt him by giving a bad review in his name. I have no way to honestly give a star rating to the company-which would be one star with a giant warning.
Kate L,
Customer service response - Thank you for your feedback, Kate. We're glad to hear your technician was amazing, but we're sorry to learn about your dissatisfaction with the pricing and communication issues. Please contact us directly so we can address your concerns further.
Sears Home Services on 1781878221746
niles O,
Customer service response - Thank you for the amazing 5-star review, Niles! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781123849224
