Appointment Lookup
802-552-4364
5053 Tuttle Crossing Blvd Reviews
Read reviews from customers who used our services at 5053 Tuttle Crossing Blvd
Total reviews
167
Average Rating
4.5/5
Took day off from work for appointment to repair washer and no one showed. Two hours after appointment time I contacted them and was told by virtual assistant that I would have to reschedule. I declined and would not recommend them. Wasted a day.
Steve C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1752456332533
The experience with Sears repair service was terrible. I will never use them again. They only use AI to communicate. It is impossible to talk to a human. No show appointments and very high prices. The repair man ( Eric )was very nice.
CONNIE W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747614687206
Zero stars...I provided specific problem and also provided model number and serial number to enable tech to come out prepared to fix my washer! Did not have part nor did he communicate that he would probably not have part to fix on 1st trip. I scheduled Sears over Jack's appliance because I was led to believe they could fix today but they could not. Plus I mentioned that Jack's tech said he could come out Monday and fix for $280 and tech said over phone it was the pump. I felt mislead and taken advantage of!!
Dave B,
Customer service response - We apologize for the trouble you've faced, Dave. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745194626649
Scheduled, waited all day only to get a call late afternoon that they would need to reschedule the next day. Same experience the next day. Awful service!
Bob L,
Customer service response - We apologize for the trouble you've faced, Bob. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738282354322
Made appointment for services on our washing machine. They gave us a date and a window from 8-12noon. No one ever showed up or called to let us know.
Ted B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1737519876597
Mark S,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1726542947231
Didn't show up, no communication, you can't talk to anyone, this Tuttle Crossing address is the former Sears Department Store - closed long ago. Other than that it was a great experience. I gave 1 star because it's required to post.
James H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715906772021
