2765 Eastland Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator technician
Heriberto was friendly, professional, and knowledgeable. Great job in repairing my refrigerator!!
Terry L, Pickerington, OH
Excellent service, quick & efficient!
Techs knew what they were doing and were such a pleasure to work with! Thank you!
SunnyL, Pickerington, OH
Friendly
Very respectful, friendly, and kind. Unfortunately it can not be repaired.
Barbara D, Blacklick, OH
Kenmore Elite Washing Machine Service
Great service and very knowledgeable. Took the time to advise us on further details.
Eric B, Lancaster, OH
Lack of human customer service
Dealing with only AI and no live human customer service is extremely frustrating. My technician had no idea what issues I was having with my gas range because your system only offered check boxes of the problem/s I was having. None of your check box items were appropriate and you offer no freeform text boxes. I will most likely go to a smaller, independent repair service that doesn't feel the need for 'state-of-the-art bells and whistles' when and if needed in the future.
Carol M, Canal Winchester, OH
John
John was very kind and patient trying to get my washer to duplicate the problem. I'd recommend him to every one!
Cindy S, Columbus, OH
Kurt was great
Overall technician was great but Overall experience with making appointment to long delay of arrival to talking to representatives sucked and need to get alot better before I would ever call again
William W, Reynoldsburg, OH
Efficient and Professional
Elbert was very efficient, professional, on time and polite. Very impressed. Thank You Elbert.
Jefferey L, Lancaster, OH
Service call
My tech found the problem, was a manufacturing issue and he fixed it without finding extra issues.
Brian K, Carroll, OH
Excellent service on gas stovetop
Pierre was very knowledgeable and took the extra time to run up to the store to get a sealant that was necessary for the gas connector. He went out of his way to fix it correctly and not expose our family to a gas leak. We are so appreciative! He was careful to avoid damage to our counter while removing and replacing the stovetop. He was also patient when we couldn't understand some of his accent.
Jean R, Lancaster, OH
