1429 W High St Reviews

My first and third repair person was good but the second one did not know how to take my Dryer apart! I had to tell him! Sears should only send technicians that can at least service your appliances!

Very good at his job and explained it in a way anyone could understand.

Don is very friendly and knows what he is doing! He is very thorough and does an amazing job! We would recommend Don to everyone.

Washer/dryer still won't dry clothers

When your tech is given only limited information, he can't be expected to fully do his job. Get rid of your A-I operators.

The technition was excellent but the amount of time it took for you to get parts and show up was terrible. It was well over a month.

Our tech was friendly and worked hard, however, the mess that was left was disappointing. There was grease on the walls, water laying on the floor, grease inside the drum, sediment inside the drum. I ran the machine after the time he told me to wait and water came out from under the washer.

⭐☆☆☆☆ If you're considering Sears Home Services, be aware that you may be expected to give up an entire day with no guarantee that anyone will actually show up. I scheduled my washing machine repair two days in advance. The only appointment available required me to be home between **8:00 AM and 5:00 PM**, so I took a day off work to accommodate their schedule. Five o'clock came and went. Then six. Then seven. I continued waiting because no one had told me the appointment had been canceled. At **8:45 PM**, after I had spent nearly 13 hours waiting, I was finally informed that due to a **"change in staffing,"** no technician would be coming after all. To make matters worse, at **7:00 the next morning** I received a text essentially saying they noticed my appointment had expired and asking if I'd like to schedule another appointment... requiring me to spend **another entire day** waiting between 8:00 AM and 5:00 PM. I understand that emergencies happen and staffing issues arise. What I don't understand is why a customer should be left waiting until almost **9:00 PM** to be told no one is coming. A simple phone call hours earlier would have allowed me to salvage at least part of my day. My issue isn't just that the repair didn't happen. It's the complete lack of communication and respect for a customer's time. If your time is valuable, think carefully before scheduling with Sears Home Services.