1429 W High St Reviews
Showing most recent reviews from verified customers of Sears Home Services
William B
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on July 09, 2025
Miranda W
Ethan was personable and polite. He listened to what problems I was having with my washer. He quickly identified and corrected the issue. Fingers crossed that everything continues working as expected.
Customer service response - Thank you for your 5-star review, Miranda! We're glad Ethan was able to help with your washer and hope everything continues to work well.
Sears Home Services on July 08, 2025
Michelle R
Our repairman was very polite and got the part replaced very quickly so we can finally use our refrigerator!
Customer service response - Thank you for your 5-star review, Michelle! We're glad to hear our repairman was polite and efficient in getting your refrigerator up and running.
Sears Home Services on July 08, 2025
Pam S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on July 07, 2025
blancita81
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on July 07, 2025
Rob O
Ryan was an awesome technician, knowledgeable, answered all my questions on the proper way to load the washer for best results. I'm really not a fan of AI technology because the length of time it takes to get appliance fixed. Instead of being a priority customer when you finally get the parts you need. You have to get back in line again. And wait for a later date before your service is completed. And the technician has to much of an area to cover in a day. That's why my first appointment got canceled due to the technician running out of time. Otherwise it was a good experience. Sometimes you have to talk to a human. To get things straightened out.
Customer service response - Thank you for your feedback, Rob. We're glad Ryan was able to assist you well, but we're sorry for the scheduling issues you faced. Please contact us directly so we can address your concerns.
Sears Home Services on June 17, 2025
Ramona K
I was not able to be at the house at the time of the appointment but my brother-in-law was there and he said everything went well and the technician was really good
Customer service response - Thank you for your 5-star review, Ramona! We're glad to hear your brother-in-law had a positive experience with our technician.
Sears Home Services on May 21, 2025
joe T
The technician was very knowledgeable and friendly when was at my residence. As far as overall experience with Sears it was not good. I took 3 days off work and canceled all 3 of my appointments. It took a 4th scheduled appointment to fix the equipment. It he customer service in my opinion was not good. Technician was great though.
Customer service response - Thank you for your feedback, Joe. We're glad to hear the technician was knowledgeable and friendly, but we're sorry for the inconvenience with scheduling. Please contact us directly so we can address your concerns.
Sears Home Services on May 19, 2025
Amy P
He was here as he said. When I got home I did a load of laundry and it still shook 😔 I wasn't here when they came but my parents was and he tried leveling it but it wasn't so me and my fiance leveled it. but this wasn't his fault that are floors are so unlevel 🤦🏻 it still shakes and I don't understand I'm putting clothes in evenly. Could someone please get with me
Customer service response - Thank you for your feedback, Amy! We're glad our technician was prompt, and we appreciate your understanding regarding the floor issue.
Sears Home Services on May 11, 2025
Cathy C
Th tech James was very polite and efficient with getting the new part installed in my washer. Thanks
Customer service response - Thank you for your 5-star review, Cathy! We're glad James was polite and efficient in installing the new part for your washer.
Sears Home Services on May 12, 2025